- Provide email support to pool owner customers for inquiries surrounding finding dealers, light troubleshooting, installation, warranty processes and other Fluidra programs.
- Make outbound customer calls to resolve email related inquiries when needed.
- Take inbound calls when needed based on the needs of the business.
- Responsible for evaluating each non-warranty related accommodation thoroughly, and when necessary, sending accommodations to customer, as well as tracking the dollars used in your individual discretionary non-warranty bucket to ensure allowance is not exceeded.
- Review and authorize warranty invoices and proof of purchases to refer customers to retail and service centers as needed.
- Attend technical training classes to stay current with troubleshooting products.
- Work with other team members to help achieve overall department goals and tasks.
- Other duties as assigned.
- Must be able to work in a fast-paced environment and have the ability to multi-task.
- Must take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a warranty claim.
- At least 6 months of “hands on” troubleshooting and/or repair experience desired.
- Strong written and verbal communication skills.
- Must have some customer experience delivering customer service with a positive attitude and cheerful disposition.
- Must be able to type 40 WPM.
- Possess technical aptitude and strong communication skills.
- High school education or equivalent
- Experience with Oracle EBS a plus.
- Pool and Spa Industry experience.
- Call center experience.
- Proficiency with MS Office tools.
- Paid holidays
- Company sponsored FUN events!
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What We Do
We’re an industry‐leading, global company with a legacy of innovation. Our reach extends worldwide across both the residential and commercial pool and wellness markets. We now have over 7,000 employees, a presence in over 45 countries and the combined resources to accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.
Offering an extensive array of quality‐designed pool and spa equipment, our portfolio includes some of the most trusted brands in the business: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names.
Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody the passion for results, teamwork, and user focus that get us there.
Why Work With Us
Our company culture is what makes us all look forward to coming to work each day. It’s innovative, energetic, ambitious — and dare we say — FUN. Built on a solid foundation of corporate values that prioritize our employees and customers, our values are the code by which we live and breathe — not just writing on the wall.
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