Do you have excellent communication skills and a passion for providing exceptional customer service? Are you professional, reliable and able to remain calm and positive when faced with a challenge? Do you have experience working in a customer-facing, professional or high-responsibility environment and are looking to develop your career within the security industry?
…Apply now!
We are seeking a professional, adaptable and customer-focused Contract Support Officer to safeguard a prominent facility in London.
This is an excellent opportunity for someone looking to develop their career within the security industry. While previous security experience is desirable, it is not essential. We are particularly interested in candidates who can demonstrate strong transferable skills from customer service, hospitality, retail, facilities, administration, the military, logistics or other professional environments.
The successful candidate will provide exceptional customer service, maintain a clean and professional environment, and support the delivery of a high standard of security across the facility. You will be confident using IT systems, comfortable multitasking, professionally presented and able to communicate effectively with staff, visitors and colleagues at all levels.
Within this role, you will carry out ID checks, respond appropriately to emergencies, provide information to staff and visitors, and ensure that any incidents or concerns are reported accurately and professionally. Full training and development opportunities will be available to support the successful candidate in building their security career.
Role: Contract Support Officer
Pay Rate: £14.80 per hour
Shift Pattern: Days, Nights and Weekends (Minimum 12 Hours)
Location: London.
Role Requirements: SIA License
Benefits include:
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Employee referral scheme
• Progression, training, and development opportunities
Additional benefits we offer via our ReWard membership:
• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme
Must have:
• Valid SIA licence
• Excellent customer service and communication skills
• Experience in a customer-facing, professional or high-responsibility environment
• Professional attitude and appearance
• Ability to remain calm, positive and professional when dealing with challenging situations
• Ability to deliver succinct and clear verbal and written reports where necessary
• Ability to be resourceful and proactive when issues arise
• Excellent organisational skills
• Strong attention to detail and situational awareness
• Good IT literacy and confidence using computer-based systems
• Ability to work effectively both independently and as part of a team
• 5-year checkable work history
• Willingness to learn and develop within the security industry
• Ability to operate detecting systems and emergency equipment following appropriate training
Main Duties:
• Act as a point of contact and information centre for staff and visitors
• Ensure all visitors and other callers to the company are provided with clear, concise and professional information in person, over the phone or by email
• Report any issues to the supervisor or duty manager
• Always conduct yourself in a professional manner
• Respond appropriately to emergencies
• Deal with conflict in an appropriate and professional manner when required
• Write up incidents to the standard expected by Management
• Carry out ID checks
• Remain vigilant to Health and Safety risks
• Work on own initiative
• Ensure that the reception area, foyer, staff area and boardroom are kept clean by supervising cleaning staff members
Who We Are:
Ward Security is a leading security specialist, delivering security strategies, solutions, and services to businesses across the UK. Our services include security personnel, CCTV security systems, property management, canine services, key holding services, response alarm systems, and more.
With over 1600+ of our amazing people operating nationally, we seek the best talent to uphold our vision: “To lead our sector by what we believe in, not our market share.”
Why Work for Us?
At Ward, our people are at the heart of everything we do. We value individuals who take pride in their work, demonstrate professionalism and are committed to delivering exceptional service. In return, we recognise and celebrate the contributions our people make, creating an environment where everyone has the opportunity to feel valued and succeed.
At Ward, we believe in investing in our people. Whether you’re starting your career in security or ready to take your next step, we’ll support you every step of the way with training, development, and clear career pathways, from frontline roles through to leadership.
Your wellbeing matters. We’re committed to supporting the mental health and wellbeing of our people through our dedicated in-house Mental Health Team and Wellbeing Platform. We’re passionate about creating a supportive workplace where our people feel cared for, respected and empowered to thrive.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law.
As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Skills Required
- Valid SIA licence
- Excellent customer service and communication skills
- Experience in a customer-facing, professional, or high-responsibility environment
- Professional attitude and appearance
- Ability to remain calm, positive, and professional during challenging situations
- Ability to deliver clear verbal and written reports
- Resourceful and proactive approach to resolving issues
- Excellent organisational skills
- Strong attention to detail and situational awareness
- Good IT literacy and confidence using computer-based systems
- Ability to work independently and as part of a team
- Five-year checkable work history
- Willingness to learn and develop within the security industry
- Ability to operate detecting systems and emergency equipment after training
- Previous security experience
What We Do
Ward Security is a privately owned UK provider of tailored, integrated security and risk-management solutions. It helps protect people, premises, assets, and information for businesses across sectors, including commercial offices, business parks, shopping centres, airlines, and specialist sites. Its offering includes protective security personnel and a broad range of security services, supported by a people-first culture and emphasis on client experience.
