We Are?
We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects.
For over 50 years, we've been energizing our clients across the world with unrivalled expertise, equipment, and technology that supports the entire asset life-cycle - offshore and on land.
We enable progress through our three global business lines: Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions.
Within these areas, we offer a wide range of services, including cranes, lifting, fluid power, training, equipment rental, pipeline and subsea, process, and valves - all designed to help our clients optimize performance, enhance reliability, and improve efficiency.
With a focus on operational excellence, we deliver value through our customized integrated solutions. This approach reduces risk and enhances efficiencies making us a leading and trusted partner every step of the way.
The Role and Responsibilities
A new permanent opportunity has arisen for a Contract Support Engineer to work within our Cranes and Lifting Business Line. This role will be onshore based and you will be tasked with managing a Cranes and Lifting client contract, ensuring all aspects of this contract are delivered from a quality, timescale, health and safety and maintenance point of view. Other duties and responsibilities will include;
- Responsible for the delivery of the Contracted Services to the Client including Safety, Quality, Core Personnel and equipment provision, Maintenance and Project Delivery
- Deliver all aspects of client account, including but not limited to: Sales enquiries, mobilisations, demobilisations, aged debt, equipment requirements, client meetings, planning & coordination, technical support
- Responsible for delivering plans in place to support client Integrated Asset Plan and EnerMech support capability
- Act as the Clients representative in ensuring any wider EnerMech departments deliver as per commitments
- Minimise any maintenance backlog and ensure that any Safety Critical Maintenance backlog is immediately identified to the Client and internally to the EnerMech responsible person, where applicable in business line
- Provide first line technical support and coordinate any client requirements including breakdowns
- Manage the maintenance feedback loop to FMEA
The Requirements
To be successful for this position you will have previous experience in a similar role and a good technical knowledge of cranes. You may have come from a Project Engineer or an Account Management background, acting as a client representative/account manager is a key part of this role. Holding a mechanical engineering qualification is preferred. Communicating clear standards for performance is key and encouraging employee involvement in QHSE. You will have a proven track record of client interfacing and have a high emphasis on customer service.
Diversity & Inclusion
EnerMech is dedicated to fostering a diverse and inclusive organisation. We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities.
Skills Required
- Previous experience in a similar role (contract or account management within cranes and lifting)
- Good technical knowledge of cranes and lifting equipment
- Experience acting as a client representative / account manager with proven client interfacing skills
- Mechanical engineering qualification
- Strong customer service emphasis and ability to communicate clear performance standards
- Knowledge of QHSE principles and ability to encourage employee involvement in QHSE
- Experience in maintenance planning, minimising maintenance backlogs, and identifying safety-critical maintenance
- Experience providing first-line technical support and coordinating breakdown responses
- Experience managing maintenance feedback loops into FMEA
What We Do
EnerMech delivers integrated specialist services that support critical assets across the energy and infrastructure sectors worldwide. With a heritage rooted in the North Sea and more than five decades of experience, our business has evolved into a dynamic, forward-looking organisation operating in over 50 countries. Through three global business lines—Energy, Infrastructure & Industrial, and Lifting Solutions—we provide full asset lifecycle support, from pre-commissioning through to decommissioning. Our integrated model brings together mechanical, electrical, instrumentation, and lifting capabilities to streamline project delivery, improve safety outcomes, and boost operational efficiency. What sets us apart is the ability to blend global reach with local execution. By working closely with clients to understand their unique challenges, we deliver customised solutions that mitigate risk, enhance performance, and create long-term value. EnerMech is powered by a bold, capable team and a culture built on safety, integrity, and continuous improvement. We take pride in energizing the future of energy, growing our global footprint, and delivering outcomes that make a real difference.
