About BayRock Labs
At BayRock Labs, we pioneer innovative tech solutions that drive business transformation. As a leading product engineering firm based in Silicon Valley, we provide full-cycle product development, leveraging cutting-edge technologies in AI, ML, and data analytics. Our collaborative, inclusive culture fosters professional growth and work-life balance. Join us to work on ground-breaking projects and be part of a team that values excellence, integrity, and innovation. Together, let's redefine what's possible in technology.
Responsibilities
- Develop product requirements (PRDs), user stories, and acceptance criteria that capture business needs across CRM, customer care, and digital channels.
- Build detailed process flows and customer journey maps for ownership experience, roadside assistance, and communication channels (Calls, WhatsApp, SMS, Email).
- Partner with Product Managers to scope solutions, refine backlogs, and align dependencies across Salesforce, Contact Center, and digital platforms.
- Support UAT planning, test case design, and execution to ensure business needs are validated.
- Coordinate with operations, finance, compliance, and engineering to ensure solutions are scalable and regulatory-aligned.
- Assist with vendor evaluations, competitive benchmarking, and requirements consolidation for cross-functional projects.
- Prepare executive-ready documentation (workflows, requirements, status updates, decision logs) to support stakeholder alignment.
Requirements
- 4–6 years of product or business analysis experience, preferably in CRM, customer care, or digital product ecosystems.
- Demonstrated ability to create structured PRDs, process flows, and user stories that enable clear execution.
- Strong experience supporting system integration projects (CRM, contact center, mobile app, or portal).
- Familiarity with Salesforce CRM; exposure to contact center tools (e.g., Talkdesk) or middleware (e.g., Workato) is a plus.
- Excellent communication and stakeholder management skills, with ability to synthesize complex requirements for both technical and business audiences.
- Proven ability to manage multiple parallel workstreams in fast-paced, cross-functional environments.
- Bachelor’s degree in Business, Information Systems, or related field (or equivalent practical experience).
Top Skills
What We Do
Welcome to BayRock Labs, a global leader in engineering excellence and innovation. With HQ in the USA and inspired by Silicon Valley, we create scalable products driving business success. Our mission is simple: harness technology's power with unmatched agility and expertise. With 2000+ consultants worldwide, we deliver cutting-edge solutions to 70+ clients. Our track record: 500+ products, earning us trust as an innovation partner. From groundbreaking mobile apps to cloud optimization, excellence is our hallmark. Agility is our foundation, adapting swiftly to industry demands. At BayRock Labs, creativity and flexibility fuel innovation.
At BayRock Labs, we understand that great products are born from collaboration and expertise. That's why we've established four specialized labs to focus on different aspects of software product engineering:
1. Experience Labs: Where UX and Product Management converge to create intuitive and customer-centric solutions.
2. Engineering Labs: Focused on full-stack frameworks and development to ensure the highest quality and efficiency in engineering.
3. Data Labs: Harnessing the power of AI/ML and modeling to unlock insights and drive informed decision-making.
4. Cloud Labs: Dedicated to DevSecOps and security, ensuring the scalability and reliability of cloud-based solutions.
Our comprehensive suite of services covers a wide range of areas, including:
* Product Development
* Web/Mobile App Development
* IT Ops (Apps/Cloud)
* IT Consulting
* Bolt-ons for Enterprise Apps (CRM, ERP) Management
At BayRock Labs, we promote diversity and inclusion in the tech industry. We believe diversity drives innovation, so we actively promote and support women in technology roles.
Join us at BayRock Labs and be part of a team that is shaping the future of technology. Together, let's build products that transform businesses and change lives.
