We’re looking for a Contract Operations Strategist to advise and support the New Business and Customer & Expansion teams on the efficient execution of deals, ensuring new contracts and renewals are accurately structured and meet compliance requirements. This role is open to applicants located in Mexico City. In this role, you will report to the Senior Director, Sales Operations.
WHAT YOU’LL DO:
- Advise sales reps and sales managers on contract best practices, working in tandem with New Business, Customer & Expansion, Business Technology, Legal, and Finance.
- Advise and support the New Business and Customer & Expansion teams as the subject matter expert on contracts.
- Provide support to Customer Account Managers on contract renewals that may involve multiple accounts, consolidation of renewal contracts, and changes to renewal amounts and/or product mix.
- Partner with the New Business and Customer & Expansion teams to capture contractual requirements, including complex non-standard deals that may involve input from multiple departments (Legal, Finance, Product Marketing, etc.).
- Assist in monitoring a working queue to support the team in resolving requests for assistance from sales on a daily basis and is meeting the service level agreement
- Review contracts pre / post-sale to ensure compliance with operational procedures / financial audit requirements. Provides assistance in resolving any contractual issues found.
- Support the day-to-day use and data integrity of CRM (Salesforce), including account set-up and hierarchies, opportunity creation, quoting and closing out of opportunities, and auditing data to ensure accurate booking and forecasting of revenue.
- Partner with internal stakeholders to ensure Salesforce is enabled with required products and troubleshoot any issues.
- Perform other related duties as assigned.
WHAT YOU’LL NEED:
- 5-8 years experience, or equivalent combination of education and experience, in a Sales Operations role including direct experience of sales order processing, software contracts and renewals, invoicing, and revenue recognition policies relating to SaaS.
- Knowledge and understanding of internal departments (Legal, Finance, Partner Operations, Product Marketing, etc.).
- Comprehensive knowledge of software sales processes from quote-to-cash and experience in working within CRM and Financial systems.
- Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
- Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
- Decision Making: Consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities.
- Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
WHO YOU ARE:
- Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
- Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
- Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach and a focus on finding new opportunities.
- Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
- Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
- Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
- Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
- Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
- Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
This posting is for a current vacancy for which we are actively hiring.
#LI-AD #LI-Hybrid
Use of AI in Hiring
Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.
Skills Required
- 5-8 years of experience, or equivalent education and experience, in Sales Operations
- Direct experience with sales order processing, software contracts and renewals, invoicing, and SaaS revenue recognition policies
- Knowledge of internal departments including Legal, Finance, Partner Operations, and Product Marketing
- Comprehensive knowledge of software sales processes from quote-to-cash
- Experience working within CRM and financial systems
- Customer focus and ability to proactively support internal and external customers
- Clear written and verbal communication skills
- Sound decision-making skills for business problems and opportunities
- Organized and logical problem-solving skills for complex issues
What We Do
Hootsuite has been on the pulse of how people use social media for over a decade. As the global leader and world’s first social media management platform, we put social to work in every corner of every organization, from the smallest business to the largest enterprise. We are committed to helping customers harness the power of social media to ignite their brand and business. How? Over time, we’ve adapted our software to help businesses reach their customers more efficiently across multiple platforms, improve their customer service and gain deeper analytics and consumer insights. Through our deep expertise in social media management, social insights, employee advocacy, and social customer care, we empower organizations to strategically grow their brands, businesses, and customer relationships – while guiding them through the wild world of social media. Put simply, we help our customers with: Social media marketing: Create, schedule, publish, and manage content and ad campaigns across social networks from a single dashboard. We help maximize the impact of social marketing by providing real-time insights, so customers can focus on other areas of their business. Social care: By combining the power of conversational AI with the human touch of our customers’ team(s), our customer messaging platform delivers exceptional customer experiences at scale. Social customer care: We help our customers meet their customers where they are at. Using Hootsuite, businesses can view and manage all of their customer conversations in one dashboard, providing service that’s seamless and personal.
Why Work With Us
As the creators of social media management, Hootsuite has been on the pulse of this dynamic and ever-changing space since our inception. Working at Hootsuite means being at the forefront of social innovation, tapping into courageous creativity to guide customers through the wild world of social, and helping to define what it means to ‘be social.’
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