- Provide exceptional customer service via email and telephone across all regions.
- Collaborate with Sales and Service Managers to efficiently address and resolve customer account updates and inquiries.
- Handle customer requests with professionalism, including processing rewards orders, updates, and inquiries via email.
- Demonstrate strong customer service skills to ensure customer satisfaction and timely resolution of issues.
- This role requires strong communication abilities, attention to detail, and a customer-centric approach.
- Function as a back-up CFL Advocate for all regions when necessary.
- Perform other duties as assigned.
- Must be able to work with frequent supervision in a fast-paced environment and have the ability to multi-task.
- Must take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a customer claims.
- Strong written and pleasant verbal communication skills.
- Must be able to work with frequent supervision in a fast-paced environment and have the ability to multi-task.
- Must take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a customer claims.
- Strong written and pleasant verbal communication skills
- Paid holidays
- On-site self-service café / free gourmet coffee stations
- Company sponsored FUN events!
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What We Do
We’re an industry‐leading, global company with a legacy of innovation. Our reach extends worldwide across both the residential and commercial pool and wellness markets. We now have over 7,000 employees, a presence in over 45 countries and the combined resources to accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.
Offering an extensive array of quality‐designed pool and spa equipment, our portfolio includes some of the most trusted brands in the business: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names.
Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody the passion for results, teamwork, and user focus that get us there.
Why Work With Us
Our company culture is what makes us all look forward to coming to work each day. It’s innovative, energetic, ambitious — and dare we say — FUN. Built on a solid foundation of corporate values that prioritize our employees and customers, our values are the code by which we live and breathe — not just writing on the wall.
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