DISCLAIMER: This position is in support of a pending proposal. Employment is contingent upon contract award.
Status: Proposal - Contingent upon Award
Location: 100% ON-SITE in Central Maryland (BWI Airport / Fort Meade area). This is NOT a remote position. The location shown in this posting's location field may reflect our corporate office; the actual place of performance is the customer site in MD.
Focus Areas: Program Leadership, Contract Performance & Quality, Staffing & Manpower Management, Risk Management, Customer Engagement
OverviewWe are seeking an accomplished Program Manager to lead a large, multi-disciplinary enterprise support program for a national security customer. You will be the single accountable leader for all contractor and subcontractor personnel (approximately 33 staff across 26 labor categories) supporting five customer business areas: enterprise resources (program, contract, financial, and logistics management), plans and policy (strategic planning, policy, technology transfer, organizational development, communications, and engagement), security operations, human resources, and legal support.
You will hold the authority to make decisions and commit the company, serve as the primary point of contact for customer leadership, and drive quality, efficiency, and measurable performance against defined service-level thresholds on a fixed-price contract. Because this role leads every task area, success requires keeping the full scope, and how the task areas depend on each other, in view at all times.
What You'll Do- Program Leadership & Oversight: Provide management, direction, administration, quality control, and leadership to all program personnel, including subcontractors, across all task areas and functional teams.
- Customer Engagement & Decision Authority: Serve as the primary interface with customer directors, the contracting officer's representative, and the contracting officer; respond to issues, concerns, and comments with authority to commit the company; proactively alert the customer to contractual, programmatic, and resource limitations.
- Financial & Business Process Support: Assist the customer with the program's financial and business processes while staying clear of inherently governmental functions and personal-services relationships.
- Program Management Plan: Deliver and maintain the Program Management Plan (draft within 30 business days of award), including the management approach, SOPs for all tasks, milestones, communications approach, rules of engagement, and a current organizational chart; update it at least annually or as changes occur.
- Risk Management: Develop and maintain a risk management plan covering risk identification, assessment, prioritization, mitigation and control, recovery planning, tracking, and escalation timelines; submit problem notification reports for technical, personnel, or managerial issues.
- Kickoff, Reporting & Governance: Host the kickoff meeting within 10 business days of award (agenda, staffing plan, transition status, security/badging, minutes); deliver monthly status reports and lead monthly technical status meetings covering activities by task, issues, personnel gains and losses, schedule execution, and trip summaries.
- Requirements Tracking & Continuous Monitoring: Use industry best practices and proven methods to track and document requirements and activities so the customer can continuously monitor and evaluate performance.
- Staffing, Key Personnel & Workforce Stability: Determine and manage manpower across a diverse set of labor categories; keep turnover at or below 10%, fill vacancies within 30 business days, maintain a personnel qualification matrix, and manage key personnel substitutions with advance notice and equal-or-better qualifications.
- Financial & Performance Monitoring: Monitor contract financial and operational performance using KPIs and service-level thresholds across all task areas; own the quality control plan, including preventing and correcting defects.
- Transition Management: Execute transition-in to 100% performance within 30 days of award, with weekly status updates; deliver and maintain a transition-out plan (within 90 days, then annually).
- Property, Training & Compliance: Ensure accountability for customer-furnished property, completion of required online compliance training, proper contractor identification, travel and trip-report compliance, and annual labor-hour reporting.
- Program Management Credential: Active Project Management Professional (PMP) certification.
- Proven Program Leadership: Demonstrated success managing projects and programs of similar size and complexity (multi-functional, 30+ personnel, multiple customer business areas) within the last ten years.
- Manpower Management: Within the last five years, effectively determined and managed manpower requirements for programs of comparable scope, spanning a diverse range of technical skills and labor categories.
- Financial & Performance Monitoring: Within the last five years, proven experience in comprehensive financial and performance monitoring of contracts, using key performance metrics to ensure compliance and optimal outcomes.
- Executive Communicator: Able to brief senior leaders clearly, build trust, and resolve issues decisively.
- Experience managing fixed-price services contracts with performance-based thresholds and subcontractor teams.
- Experience supporting cyber, intelligence, digital forensics, or other national security organizations.
- Experience leading programs that span enterprise management, security, HR, and legal support functions.
- Experience leading contract transitions (transition-in and transition-out).
- Familiarity with quality management systems (e.g., ISO 9001) and process improvement methods (Lean/Six Sigma).
Required Education + Experience
- Education: Bachelor's degree preferred (additional relevant experience may be considered in lieu of degree).
- Experience: Proven experience within the last five years in the comprehensive financial and performance monitoring of contracts, utilizing key performance metrics to ensure compliance and optimal outcomes. Within the last 5 years, effectively determined and managed manpower requirements for projects of comparable scope, encompassing a diverse range of technical skills and labor categories
- Certification: PMP certification required.
- Clearance: Active TS/SCI clearance; must be TS/SCI eligible.
GENERAL PROGRAM REQUIREMENTS:
- Citizenship: Must be a U.S. Citizen.
- Work Hours: Full-time, Monday through Friday, core business hours of 8:00 AM - 5:00 PM ET (40 hours/week).
- Work Location: On-site at the customer facility in Central Maryland. Telework is situational and must be pre-approved by the customer.
- Travel: Occasional local and CONUS travel may be required to support meetings, events, and engagements.
Who We Are
phia LLC ("phia") is a Northern Virginia based, small business established in 2011 with focus in Cyber Intelligence, Cyber Security/Defense, Intrusion Analysis & Incident Response, Cyber Architecture & Capability Analysis, Cyber Policy & Strategy, Information Assurance/Security, Compliance, Certification & Accreditation, Communications Security, Traditional Security, and Facilities Security. phia also provides cyber operations support functions such as: Program and Process Management, Engineering, Development, and Systems Administration that allows for Cyber Operations to efficiently integrate our customer's missions and objectives. phia supports various agencies and offices within the Department of Defense (DoD), Federal government, and private/commercial entities.
phia offers excellent benefits to enhance work-life balance, including the following:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term & Long Term Disability
- 401k Retirement Savings Plan with Company Match
- Paid Holidays
- Paid Time Off (PTO)
- Tuition and Professional Development Assistance
phia does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.
Skills Required
- Active Project Management Professional (PMP) certification
- Demonstrated success managing programs of similar size and complexity, including 30+ personnel and multiple customer business areas, within the last 10 years
- Experience determining and managing manpower requirements for comparable programs across diverse technical skills and labor categories within the last five years
- Experience comprehensively monitoring contract financial and operational performance using key performance metrics within the last five years
- Ability to communicate with senior leaders, build trust, brief clearly, and resolve issues decisively
- Bachelor’s degree
- Experience managing fixed-price, performance-based services contracts and subcontractor teams
- Experience supporting cyber, intelligence, digital forensics, or national security organizations
- Experience leading contract transitions, including transition-in and transition-out
- Familiarity with ISO 9001, Lean, or Six Sigma
- Active TS/SCI security clearance
- U.S. citizenship
What We Do
Phia builds an AI-powered shopping agent that helps consumers make informed purchases across retail and resale. Its app and browser extensions compare product prices, surface lower-cost and secondhand alternatives, assess whether an item is fairly priced, and provide personalized recommendations and price alerts. The company also works with brands to improve product discovery and connect them with high-intent shoppers, making online shopping more convenient and transparent.
