Join VillageMD as a Technical Writer – Shared Services Contact Center in Houston, TX

Join the frontlines of today's healthcare transformation

Why VillageMD?

At VillageMD, we're looking for a Technical Writer to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

In this role, the Technical Writer will be part of our Shared Services Contact Center (SSCC) and will partner with the Quality and Training teams along with SSCC Leadership to document robust and timely knowledge management updates, standard protocols, policies and procedures, and training content.

Could this be you?

We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our services.

How you can make a difference

• Partner with subject matter experts to develop comprehensive documentation that meets organizational and legal standards as well as contact center specific protocols and processes
• Responsible for outlining standard operating procedures and updating content timely based on new information
• Partners closely with the training team to help build and/or update training materials and course documentation
• Ability to translate complex information into simple, polished, and engaging training content
• Create high-quality documentation with user-friendly content that meets the needs of the target audience
• Review and/or copy-edit content developed by other members of the team
• Research, outline, write, and edit new and existing content, working closely with various subject matter experts to understand documentation requirements and develop innovative approaches for improvement
• Develop content in various media forms for maximum usability, with consistent information across all documentation

Skills for success

• Adaptability: handles frequent or unexpected changes with a positive attitude
• Collaboration: ability to establish and maintain effective and working relationships with managers, team-members, and other customers
• Communication: speaks clearly, listens and gains clarification when needed, and responds well to questions
• Confidentiality: complies with HIPAA confidentiality standards when accessing or communicating patient information
• Diversity: shows respect and sensitivity for cultural differences
• Humility: low ego; engenders trust; respectful
• Self-motivated: energetic self-starter, strong sense of ownership with personal accountability

Experience to drive change

• Proven working experience in technical writing of processes, policies and procedures
• Ability to deliver high quality documentation paying attention to details
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Excellent written skills in English
• Strong working knowledge of Microsoft Office
• Extremely detail oriented and organized

How you will thrive

In addition to competitive salaries, a 401k program with company match, bonus and a valuable health benefits package, VillageMD offers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off. You work in a highly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1.

Most importantly, you make a difference. You see a clear connection between your daily work on VillageMD products and services and the advancement of innovative solutions and improved quality of healthcare for providers and patients.

Our unique VillageMD culture – how inclusion and diversity make the difference

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Those seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Explore your future with VillageMD today.