Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview911 Datamaster, a subsidiary of Motorola Solutions, has for the past 20+ years been in the business of providing software solutions for 911 call routing and the management of 911 data for call routing.
Job Description

Job Duties and Responsibilities

• Responsible for editing and stewardship of all ‘Product Documentation’ (see section list below).

• Maintain consistency in formatting, editing, and quality assurance of all Product Documentation.

• Maintain and improve editorial and visual standards for documents and recommend new designs, layouts and procedures as needed.

• Work directly with development engineers and product managers/specialists on product features to gather, analyze, and compose technical documents (for both technical and non-technical users).

• Educate staff on company documentation practices and resource locations as needed.

• Documentation Creation – Understand, at a high level, sufficient to effectively maintain documentation for each. This will include close cooperation with product leads and developers at the beginning of and throughout the development process.

• Following training on the use of in-house product development tracking software, monitor this system in concert with new documentation update additions.

• Following training on the use of the in-house RFP response development software RFPIO, coordinate the acquisition, loading and output of required RFP response materials.

• Maintenance of existing documentation (keeping stuff up to date) in the central repository and making required documentation available to both staff and our Channel Partners as needed.

• Provide documentation and graphics support as needed to all internal staff.

Product Documentation Needs for Each as Needed:

• Product Guide 

• HW & SW Requirements 

• Release Notes 

• Installation Manual

• User Manual

• Administrator Manual

• Sales Brochure

• On-site post installation test form

• Acceptance Forms

• Training Agendas (on-line and on-site)

• Technical Bulletins

• Additional documentation creation and updating as directed

Other

• Proficient in MS Office Suite, Adobe, Excel, PowerPoint, and other tools as required.

• Preferred locations are Austin, TX or Kansas City, KS.

Basic Requirements

2+ years of Technical Writing or Product Documentation experience

High school diploma or equivalent

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.

Travel Requirements
Relocation Provided
Position Type
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.