Technical Writer (Remote) at Ascend

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Ascend.io's mission is to enable every organization to innovate faster by harnessing the power of automation. We help customers spend more time bringing data innovations to life by simplifying and accelerating data orchestration.

Our Data Automation Cloud provides the most advanced automation for data and analytics engineering workloads. Ascend unifies the core capabilities of data engineering—data ingestion, transformation, delivery, orchestration, and observability—into a single platform so that data teams deliver 10x faster. 

We're looking for a strong technical writer to create public facing product documentation that is frequently our users first experience with Ascend, and represents a key pillar in driving user delight with our product and our company.

Outcomes you will drive:

  • Delight Ascend users with accurate and easy to follow documentation on how to use Ascend features.
  • Take Delight to the next level by creating an approach/process to include "tips and tricks" that give developers additional insight on how to make feature decisions.
  • Create massive docs leverage by employing innovate ways of crowdsourcing doc creation and updates.
  • Create massive support leverage by creating outstanding docs that deflect a large percentage of "How Do I" questions from developers.

What you'll do:

  • Own developer satisfaction for Ascend documentation.
  • Work closely with the product and engineering teams to understand/create product documentation for new features.
  • Create process and select doc tools to facilitate crowdsourcing of docs and updates.
  • Work with other team members to determine and implement a seamless developer learning experience.

What we look for:

  • Strong written communication skills
  • Passion for teaching/helping people succeed
  • 2+ years of experience producing content for a developer audience
  • As our product is for Data Engineers, understanding these features and implementing them in order to create the documentation will benefit by the ability to code in Python and work with APIs/SDKs.

What we offer:

  • Medical/Dental/Vision covered at 100%
  • Long-term & Short-term disability
  • Life Insurance
  • Meaningful equity
  • 401(k)
  • Flexible PTO
  • Annual Learning Stipend
  • Remote Work Stipend

Ascend.io is an equal opportunity employer. At Ascend.io, we are committed to treating all applicants fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law

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Candidate Location Eligibility:
San Francisco, CA

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • CircleCIFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • KubernetesFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • AzureDatabases
    • DatabricksDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • SketchDesign
    • Google DocsManagement
    • Google SlidesManagement
    • ZapierManagement
    • HubSpotCRM
    • IntercomCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM

An Insider's view of Ascend

What are some things you learned at the company?

Working at Ascend is the fastest I’ve gone from start date to working on production code. I love that I quickly came in and was able to make a real impact on a technology that’s integral to so many customers' data stacks and on a team that truly means ‘one team one dream’.

Xiaoxi

Member of Technical Staff

What is your vision for the company?

Our team at Ascend.io radiates passion and a deeply-rooted commitment to help our customers transform the world around us. From healthcare to logics, retail to entertainment, data improves the services and products we depend upon each and every day. We’re building a fast-paced, high-caliber team and we'd love for you to join us!

Sean

Founder & CEO

What are Ascend Perks + Benefits

Culture
Volunteer in local community
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Parking
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available

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