Technical Writer (Part-time) (Remote)

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First Dollar is building a health wallet for modern, member-driven plans. We power software-defined benefits that people love to use. Founded by a repeat founding team with prior exits to athenahealth and Expedia, First Dollar has ambitious plans to make healthcare better by improving how people pay for it.

We're looking for a part-time technical writer to join our Platform team. Working directly alongside engineering and product, you will play a critical role in expanding First Dollar's Developer Portal. This developer portal guides engineering teams at large health plans and benefits administrators, allowing them to easily integrate financial benefits like Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), commuter benefits, and more into their offerings.

You will:

  • Work with product, UX, engineering, and customer success to develop excellent documentation for First Dollar's Developer Portal
  • Become a domain expert in the benefits First Dollar provides, helping translate the administration of our financial benefits into simple to understand guides for our customers
  • Deliver clear, concise, and well-structured documentation such as API reference docs, conceptual and task-based feature guides, and tutorials
  • Advocate for the developer experience, reducing friction points with excellent documentation
  • As a bonus, you contribute to this documentation using HTML, CSS, Markdown, and JavaScript, and can manage the repository our documentation is stored in using GitHub

At First Dollar we are a group of lifelong learners that is in a constant quest to be greater than the sum of its parts. Come join us!

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
    • TypeScriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • GraphQLFrameworks
    • PostgreSQLDatabases

An Insider's view of First Dollar

How would you describe the company’s work-life balance?

Work-life balance is a lifestyle at First Dollar and is well-modeled by the leaders at the top. Peak performance cannot be attained without balance. Individuals are encouraged to take care of themselves, their homes, and their families. Hard work has its place.

Emery

Staff Engineer

How does the company support your career growth?

I’ve definitely noticed how much my skills have developed and it feels amazing to be able to contribute to the work we are doing as a company. None of that would be possible without the support of my team though - from the product managers and designers to my fellow engineers who have provided invaluable mentorship.

DJ

Junior Software Engineer

What is your vision for the company?

Our vision for First Dollar is to make healthcare work better by making it easier to pay for. The first step in this journey is making healthcare benefits (like HSAs & FSAs) accessible and easy to use. These benefits have the potential to be transformative for everyday Americans, but that promise has been chronically unfulfilled.

Jason

Co-Founder & CEO

What's something quirky about your company?

First Dollar's engineering team rotates "wolf" duty weekly. The wolf that week is responsible for responding to and solving all customer support-related tickets. It's a great way of helping engineers stay in touch with pain points while identifying long-term solutions. Sometimes a wolf howl to help honor the passing of the proverbial "wolf" torch.

Josh

Senior Content Strategist

What are First Dollar Perks + Benefits

Culture
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Parking
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Time allotted for learning

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