Yahoo is a global media and tech company that connects people to their passions. We reach nearly 900M people around the world, bringing them closer to what they love-from finance and sports, to shopping, gaming and news-with the trusted products, content and tech that fuel their day. For partners, we provide a full-stack platform for businesses to amplify growth and drive more meaningful connections across advertising, search and media.
A Little About Us
Across Yahoo, we deliver the promise of the digital world by enabling people, businesses, and society to innovate and drive positive change. As Yahoo, our brands like TechCrunch and AOL deliver on this mission by helping people stay informed and entertained, communicate and transact. We create new ways for advertisers and partners to connect around the world. And, with technologies like XR, AI, machine-learning, we're transforming media for tomorrow, too.
Within Yahoo, you'll be in the Ad Platforms User Experience organization. We are made up of an inclusive team of Designers, Researchers, and Writers who are passionate about building beautiful experiences that work well for the people who use our products and services. We believe deeply in the power of a user-centered process to inform the direction of our designs, products, and services, and businesses.
We design and make the products and services that help marketers, publishers, and developers to build more meaningful connections with their audience, get better results, and grow through unique insights. Our products include measurement and analytics tools for more than a million app developers, marketing management tools for most of the largest brands in the world, revenue management for some of the most visited websites on the internet, and monetizable consumer experiences that reach more than a billion people across the globe.
A Little About the Role
The technical writing team is responsible for the content within our interactive experiences, help centers, learning centers, system-generated emails, and API documentation. As a writer on the team, you'll be involved in nearly every aspect of the product development process and will be responsible for writing and editing world-class content that helps our users to reach their goals. You will collaborate with Designers, Product Managers, Engineers, and Sales team members to bring innovative, well-crafted experiences to life.
• Create clear, concise, and comprehensive technical documentation that results in engaging online help designed to drive learning and feature adoption. Collaborate with SMEs across various teams to gain expert-level knowledge on our software, technology, and APIs. Leverage this knowledge to generate online help meant for both external and internal audiences. Work closely with various internal teams to understand technical concepts and new features.
• Provide usability feedback on new and existing product offerings.
• Work collaboratively with product managers and developers to obtain an in-depth understanding of product deliverables.
• Plan, develop and organize external and internal help center documentation, in-app messaging (UI text, tooltips, and notifications), demo scripts, and newsletters.
• Manage a comprehensive library of technical terminology and documentation.
• Analyze existing and potential content to maintain continuity of style and focus on reuse and single-sourcing opportunities.
What we're looking for...
• Stellar writing skills paired with meticulous attention to detail.
• Ability to quickly grasp complex technologies and explain them in a clear and concise manner.
• Ability to work with an informal cross-organizational team in a fast-paced environment.
• Positive attitude with a strong commitment to continuous learning and a desire to help others.
• Bachelor's degree or relevant work experience.
Even better if you have...
• Enterprise-wide complex workflow documentation experience
• B2B or Advertising software experience
• Intermediate experience authoring user interface and API documentation
• Ability to work in a command-line environment
• Strong proficiency with HTML code or reStructuredText and web authoring software
• Experience with MadCap Flare authoring tool

• Experience with context sensitive help

Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form ( www.yahooinc.com/careers/contact-us.html ) or call 408-336-1409. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.
At Yahoo, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion ( www.yahooinc.com/diversity/ ) page to learn more.
Currently work for Yahoo? Please apply on our internal career site.