Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale.

Makes Work Life Better™ is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.

How do we make work life better?

• By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences
• By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
• By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users

We understand that no matter where you are, choosing a new employer is always one of life's most stressful events. We encourage you to check us out at Ceridian.com to learn more about how we are impacting the world of work for our customers, employees and you!

Location: For this role we are open to remote work located anywhere within the United States or Canada.

About the Opportunity:

The Technical Content Developer is primarily responsible for producing end-user and system documentation for multiple products, as well as producing release notes that document notable user experience changes, new products or features, and issues resolved in each release of the software. This role works closely with Software Developers, QA Analysts, and Product Managers throughout the development process to ensure documentation is accurate and complete. We are looking for someone that is inquisitive, takes the time to understand the stakeholders and can produce engaging, effective product documentation for a variety of internal and external stakeholders. You will be joining an incredible team of collaborative, engaging & inclusive technical content writers!

What you'll get to do:

• Write customer-facing descriptions of new features and resolved issues for the release notes by reading available design documentation, communicating with development teams, and verifying new functionality in the application
• Create new and update existing end-user and system documentation to reflect the new features and functionality added in each release
• Lead and actively champion initiatives to improve documentation quality and processes Advocate the end-user's experience in all product and documentation discussions

Skills and Experience we value:

• Open to all academic backgrounds, but having a Degree or Diploma in Technical Writing is an asset.
• Excellent oral & written communication skills are needed to understand the needs of stakeholders and to produce accurate & engaging content to a variety of stakeholders. Experience producing software documentation while adhering to a style guide to ensure brand consistency is an asset.
• Experience developing and implementing documentation procedures, guidelines, and best practices.
• Experience using single-sourcing documentation tools, such as Madcap Flare/Oxygen/XMetal/Arbortext is an asset.
• Data-driven approach to prioritization of writing efforts and validation of results (ROI). Ability to read front end code, including JavaScript and JSON, HTML, and CSS is an asset.
• Experience documenting business applications, such as CRM or CPQ is an asset.
• An inquisitive mindset, a drive to learn and adaptability are important characteristics in the role

Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.
Other details

• Job Family Technical
• Job Function Software Development
• Pay Type Salary