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Senior Technical Writer (Chicago, IL)
The Role: The Senior Technical Writer works with the Customer Engagement Team to create documentation and other resources to ensure Morningstar's clients can easily find information about the capabilities and functions of the platforms to which they subscribe. Different modalities are used to create documentation, including PDFs and a headless CMS.
This role reports to the Manager, Customer Engagement.
Job Responsibilities:
Qualifications:
Nice to Have:
001_MstarInc Morningstar Inc. Legal Entity
This role reports to the Manager, Customer Engagement.
Job Responsibilities:
- Research and understand product features, functionality, and changes to determine scope of edits for assigned areas of documentation
- Write clear, concise documentation based on feature-requirement specifications, information from developers and product managers, and use of the product
- Use a version control system to manage documentation
- Revise documentation to incorporate product updates and enhancements requested by customers and internal users
- Produce screenshots, flowcharts, and work with our in-house Design to produce other graphics
- Assist in the development of an integrated documentation process for end-user training including print, online, and asynchronous training materials
- Coordinate with project management, product management, client solution consultants, and product support teams to map out effective product documentation to coincide with product release schedules
- Work with the Product team to write new product training supplements and announcements of new product features.
Qualifications:
- A Bachelor's degree in a related field and 5+ years of experience as a Technical Writer or similar occupation that includes writing user guides and online help systems
- Experience with tools such as FrameMaker and Content Stack
- Must have technical aptitude, an ability to quickly learn how to use products and tools, and enthusiasm for technology
- Solid knowledge of the software documentation process from design to commercial release, using industry best practices
- Ability to produce documentation from feature requirements, wireframes, and meetings with the product team.
Nice to Have:
- Financial Industry experience
- Experience with Adobe FrameMaker
- Familiarity with Information Mapping
- Familiarity with Content Stack
001_MstarInc Morningstar Inc. Legal Entity
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