Who we are:

ChartHop delivers a fresh take on People Analytics, bringing disparate sources of people data together in a dynamic platform that’s visual and actionable. Unlike legacy People Analytics solutions, ChartHop is designed to be used by the whole organization. This helps companies improve organizational health, drive alignment and accountability, and save time and money. 

ChartHop plays well with dozens of platforms through robust integrations across the HR tech stack, and serves companies like BetterCloud, Lightspeed, Starburst and InVision. ChartHop was founded in 2019 by Ian White and is backed by Andreessen Horowitz. 

We’re looking for skilled and motivated people to join our team! Do you want to help companies unleash the power of their people data to plan effectively and with intention? Do you have what it takes to envision the future of work, and then to take us there? Join us!

Senior Technical Writer

As a Technical Writer, you will partner with our product and commercial teams to create product documentation that will enable our internal teams, partners and end users to maximize the value created by the ChartHop platform. You will assist in the management of the entire product content lifecycle from planning to sunset. This role will report to the Manager of Technical Communications.

We will measure your success through:

• Customer Support Requests
• Customer NPS
• Documentation coverage
• Quality of documentation, training aids & presentations
• Daily / Monthly Active Users
• Customer Onboarding Time

As a Senior Technical Writer, you will:

• Produce with impact: Learn the ChartHop product and its services so you can develop effective content solutions for assigned feature components. This includes writing content and creating an information architecture that promotes self-service and efficiency across our customer base.
• Write clean and clear documentation: Create easy-to-understand customer-facing guides and articles that meet editorial standards and use topic-based authoring practices.
• Identify and update: Help identify and track documentation areas affected by new features and product changes. Plan for content updates accordingly.
• Analyze and optimize: Participate in continuous reviews and audits of existing documentation to ensure optimization of content accuracy and architecture.
• Collaborate: Be proactive and collaborate with product managers, UX designers, and subject matter experts to get an in-depth understanding of documentation requirements.
• Manage and solve: Project manage tasks and needs for assigned areas from beginning to end, including tracking and updating tasks through project management tools.
• Contribute to a culture of learning and improvement: You’ll collaborate with other technical communications team members by encouraging innovative thinking and strategizing the content for assigned areas. You’ll conduct peer edits and collaborate on improving content guidelines and team processes as needs grow.

Qualifications:

• Demonstrated ability to apply topic-based authoring, modular documentation and information architecture best practices
• Strong experience as a technical writer; working with SaaS companies is a plus!
• Bachelor's degree in a relevant technical field or equivalent experience.
• Strong written and verbal communication skills, with a keen eye for detail
• Ability to evaluate and analyze complex information and translate it into simple terms people can understand
• Have a strong technical aptitude and ability to quickly learn new concepts and tools
• Have a desire to work in a rapidly growing and ever-changing startup. You are not afraid to tackle new challenges and work towards outcomes, not deliverables.
• Experience working with UX design to improve the user experience, including: UI content, and in-app guidance
• Strong experience owning an end-to-end documentation creation process
• Ability to read some programming code. Experience documenting APIs a plus.

Unsure if you meet the qualifications? We seek to continue to grow an inclusive and representative team that will enhance our perspectives, skill sets, background and behaviors.  

We encourage writing professionals who are passionate about this work to apply!

Our Core Values:

We're building ChartHop to be the best People Software on the planet and that starts with hiring the best people globally. We’re building an inclusive culture we’re looking for people who embrace our core values:

• Fast: Move with intentional speed.
• Inclusive: Welcome our differences.
• Transparent: Trust, collaborate, share.
• Optimistic: Dream big, think practically.

Perks and Benefits:

• Health/benefits coverage (Medical, Dental, Vision, Life insurance, Long term and Short term disability, many more) 
• MacBook Pro
• Work from home supplies reimbursement
• Professional development reimbursement
• 20 Vacation days 
• Flex Fridays
• 401K
• Parental leave
• Pet insurance
• Mental Health benefits 
• Many more 

Salary range - $110K- $125K base plus bonus and equity

Please note, our salary ranges are based on current market data. Should you feel strongly that we are not in line, we highly recommend you to reach out and let us know. We are always looking to improve on building the best place for employees!

ChartHop is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.