Senior Technical Writer
About Us:
At RudderStack, we are redefining enterprise-scale data collection and routing. We are building a customer data platform (CDP) on the customer's own data warehouse. Our open-source, developer-first approach is the first of its kind. We understand the outsized impact customer data has on businesses, and we understand the challenges and pain points. We are looking to solve the customer data management problem in enterprises, once and for all, in a secure, compliant and cost-effective way.
RudderStack collects data from 30+ sources, can transform events on the fly, and routes to 150 different marketing, sales, product, analytics applications all with one snippet of code.
We’re backed by Insight Partners, Kleiner Perkins and S28 and have raised a total of $82 million in funding. Our customers include Stripe, Crate + Barrel, Acorns, Hinge, and Priceline. We process critical customer data for some top companies around the world, and are looking for ambitious individuals to join our team and help shape the future of our product.
About the the Role:
We are looking for a talented Technical Content Writer to become a part of our growing team and help us build cutting-edge product documentation and technical content infrastructure for RudderStack.
*Our roles are remote first, and can be based anywhere in the US (#LI-Remote).
What you'll do:
You will create and maintain product-centred technical documentation, including API documentation, brochures, and articles. This content will be designed to drive and simplify product adoption and usability for our customers, data engineers, or anyone interested in our product.
Specifically, your job responsibilities will include the following:
- Producing lucid and accurate technical software documentation, including user manuals, developer guides, integration guides, API documentation, and documents on product-specific features.
- Collaborating with the product managers and the engineering team to better understand the product features and requirements.
- Gathering and incorporating the feedback on the documentation as suggested by product managers, engineering teams, and customers.
- Maintaining the documentation and other forms of technical content to ensure that it is always up-to-date and technically accurate.
- Managing and maintaining the documentation infrastructure.
- Managing and overseeing the tasks performed by the technical writers in the team.
Desirable skills, knowledge and experience:
- Experience (preferably 7+ years) in writing software and API documentation.
- Excellent written and verbal communication skills are a must. Knowledge of Simplified Technical English (STE) will be a bonus.
- Strong technical background with exposure to programming languages like JavaScript, Python, etc.
- Ability to quickly understand product features and translate this understanding into high-quality technical content.
- People and process management skills.
- Willingness to learn and adapt quickly.
The RudderStack Way:
You get a chance to work on challenging problems alongside amazing people as we scale RudderStack. We are meaningful and thoughtful about our hiring, and want to build great teams together. We expect everyone to be deeply involved with hiring, so you have a hand in helping build the team. We have a global mindset, and want to bring on the best talent regardless of location. The company is still in the early stages, and you will get to see the complete lifecycle of a startup, from getting the initial customers to raising funding rounds, and beyond. Those who thrive in this sort of dynamic environment will experience extraordinary career growth.
Our benefits include, comprehensive health insurance, work from home office setup reimbursements, learning stipends, "take as you need" vacation policy, flexible work hours, remote first culture, team lunches, events and more!
We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.