Squarespace
New York City, NY

Senior Technical Writer, Engineering at Squarespace

| New York City, NY
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The Gig

At Squarespace, we enable millions to build a brand and transact with their customers online. That means delivering impactful, reliable software products to our customers. As a member of our small and rapidly growing Technical Writing team, you'll have the opportunity to influence how we work and to make a significant, recognizable contribution by maximizing engineer efficiency.

We're looking for a senior technical writer to initiate and drive several internal technical documentation projects. This role reports to the Technical Writing Manager in Engineering. Responsible for the technology that powers all Squarespace products, the Squarespace Engineering team is comprised of some of the most talented individuals in the industry. From our content management system to our mobile apps, our engineers are constantly developing creative solutions to help customers establish beautiful digital identities.

All Squarespace employees are working remotely at this time. We are closely monitoring the status of COVID-19 as we continue our work to build a return-to-work plan that ensures a safe return to our offices and provides flexibility for our employees.

You'll Get To...
  • Create clear, accurate, consumable technical content for a software engineering audience
  • Coach engineers and teams on documentation workflows and technical writing best practices
  • Recommend improvements to documentation practices and standards
  • Partner with engineers and perform individual research to learn new technologies and inform your work
  • In the first three months, you’ll:
    • Build a confident and comfortable relationship with engineers and leaders
    • Begin owning 1-2 cross-team documentation projects, contributing content, and identifying future deliverables
    • Begin crafting your career development plan with your manager
Who We're Looking For
  • Demonstrated experience (5+ years) writing and delivering exemplary technical documentation for engineering audiences; projects include high level of complexity and broad scale
  • Excellent written and verbal communication skills in English
  • Familiarity with docs-as-code philosophy and tools including GitHub, static site generators, and lightweight markup languages (Markdown, AsciiDoc, or reStructuredText)
  • Ability to learn technical concepts and software products quickly
  • Ability to explain complex ideas in logical steps, as appropriate to the audience
  • Outcome-focused thinking with the ability to foster ideas, navigate ambiguity, and work autonomously in a fast-paced environment
  • Effective collaboration with remote and distributed teams
  • Strong commitment to fostering a culture of inclusion, collaboration, and trust
  • Experience with any of the following is a plus:
    • Front-end development languages and frameworks
    • Google Cloud Platform, AWS, or Azure
    • Creating tutorial videos; instructional design
Working as a Technical Writer at Squarespace

Technical writers at Squarespace increase engineer efficiency by communicating expertly through the written word, working collaboratively, being radically candid, and leaving egos at the door. We treat processes and tools not as ends, but as means to reach business goals and empower our customers. We lift each other up and provide equal opportunities for growth.

Technical writers at Squarespace also have the option to contribute to Squarespace culture in ways meaningful to them, for example, joining or leading Employee Resource Groups, planning or attending (currently virtual) team events, and joining game nights.

About Squarespace

Squarespace is the all-in-one platform with everything to sell anything, providing customers in approximately 200 countries and territories with all the tools they need to sell physical products, digital content, classes, appointments, reservations and more. Powered by best-in-class design for a consistent brand experience across all touchpoints, our suite of fully integrated products enables anyone to manage their projects and businesses through websites, domains, ecommerce, marketing tools, and scheduling, along with tools for managing a social media presence with Unfold and hospitality business management via Tock. Our team of more than 1,400 is headquartered in downtown New York City, with offices in Dublin, Ireland, Portland, Oregon, Los Angeles, California, and Chicago, Illinois.

Benefits & Perks
  • Health insurance with 100% premium covered for you and your dependent children
  • Fertility and adoption benefits
  • Retirement benefits with employer match
  • Flexible vacation & paid time off
  • Up to 20 weeks of paid family leave 
  • Equity plan for all employees 
  • Pre-tax commuter benefits
  • Education reimbursement
  • Employee donation match to community organizations
  • 7 Employee Resource Groups across locations 
  • Dog-friendly workplace
  • Free lunch and snacks
  • Private rooftop

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.


*Thank you to our friends at Awaken for inspiring the structure of this job description.

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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • KafkaDatabases
    • PrestoDatabases
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What are Squarespace Perks + Benefits

Squarespace Benefits Overview

We take care of our employees in more ways than one. We offer competitive medical, dental, and vision for our employees and their dependents. We also offer up to 20 weeks of paid family leave (includes parental), daily gourmet lunches, and seasonal wellness programming, including meditation, yoga, and nutritionist sessions at the office. And so many snacks.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available

An Insider's view of Squarespace

What does your typical day look like?

My days are usually split between weekly one-on-ones with my team and pockets of time where I can focus on what I need to get done for the week. The dedicated time to speak one on one with my team is the best place for me to hear about their wins, understand and coach them through their challenges, and help them move forward.

Trish

Technical Program Manager

How has your career grown since starting at the company?

I first stepped into Squarespace as an intern, and it’s been a crash course in all things advertising and design since then. I’ve worked on some cool projects, from developing a microsite built to celebrate our awesome customers called Makers & Dreamers to creating content for our product that tons of users will come across.

Gina

Art Director

What is your vision for the company?

My role is to lead the creation of a shared vision, strategy, and plan toward the development of a learning culture at Squarespace. We envision Squarespace becoming a place where people come to not just do their career’s best work, but also as a place where they learn and grow in unimaginable ways.

Jason

Director of Learning & Development

What does your typical day look like?

I’ve been measuring my time in weeks since I can’t make much progress in a single day. I am responsible for guiding my team in the right direction and am accountable for delivering high-quality projects on time. Monday is a meeting-free day. I use it to plan my week, focus on long-term planning, dig into problems and work on important tasks.

Aldo

Engineering Manager

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