Senior Manager, Content Review
Content Review Senior Manager
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
Snapchat is the camera used by millions of people every day to Snap with family, watch Stories from friends, see events from around the world, and explore expertly curated content from top publishers. In short, we are a passionate team working hard to build the best platform in the world for communication and storytelling.
We are looking for an experienced Senior Manager who can build and lead our global Content Review team from Santa Monica, CA while also developing and executing on a strategy which integrates scaled operations to keep Snapchat and Snapchatters safe. You will need to bring data consistency and quality to global practices, while being able to adjust quickly in a fast-paced, dynamic environment.
What you'll do:
Work closely with Content, Product, Engineering and Safety teams and vendors around the world to ensure that our operational policies and processes are being applied consistently and supported by strong reporting and analytics
Constantly evaluate internal practices and drive solutions that make our teams scalable
Oversee quality assurance, training practices and process development
Execute effective workforce management and capacity planning
Enhance our operational workflows via process improvements and tooling recommendations
Ensure that new product rollouts and launches are properly supported and planned for
Create and deliver partner education resources for our internal and external partners
Work with internal stakeholders to make sure Snapchat and Moderation priorities are communicated clearly and backed up by strong data
Balance support at scale while optimizing higher touch support
Manage and mentor a team of great people in a fast-paced, quick-to-market environment
Minimum qualifications:
5+ years of experience running and operating impactful workstream
2+ years of previous people management experience
Bachelor's degree
Proven track record of scaling operations in a fast-paced and dynamic environment
Background in operations and content moderation or related field
Experience managing a growing team
Preferred qualifications
A detail-oriented individual with executive maturity, business acumen, and the ability to influence and communicate within all levels of the organization
A team player who’s willing to get their hands dirty and help where needed
Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product
Able to adjust quickly in a fast-paced, dynamic environment
Strong analytical skills with the ability to use data to drive decisions
A detail-oriented individual with executive maturity, business acumen, and the ability to influence and communicate within all levels of the organization
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].