Job Description
Would you like to join CVS Health, one of Fortune's Most Admired Companies, as part of our diverse Digital team? CVS Health is embarking on a bold agenda to transform health care and empower millions of customers on their path to better health. We are looking for passionate, driven people who want to join a high energy, growing team to make a difference in people's lives. You will be in on the ground floor of innovation that aims to reinvent the health care experience.
At CVS Health, the Digital Design team creates easy, accessible, and seamless experiences for our customers on our digital healthcare, pharmacy and retail platforms. Achieving this goal requires collaboration with teams of UX and UI designers, researchers, content strategists, engineers, and managers from product and marketing throughout the design process - from strategy to pixel-perfect design. At each stage, you will advocate for our customers and ensure that the final product meets user needs.
We are looking for a content strategist capable of crafting and evaluating content that guides pharmacy customers through the process of ordering and managing their prescriptions through our digital tools. To be successful in this role, you'll need to craft concise, simple language and content strategies that are respectful of users and their intentions while meeting complex business challenges. You will draw on usability best practices, user feedback and research, brand guidelines and accessibility standards to develop intelligent, interactive messaging and content. You have experience writing for multiple channels and devices, and good ideas on how best to serve these different contexts. You know how to collaborate with designers, product managers, and diverse business stakeholders to optimize content and build customer confidence. Finally, you exhibit impeccable communication skills that ensure efficient collaboration with your team and stakeholders.
Responsibilities
1. Assess content needs and deliver screen copy, accessibility text, notifications, and other copy on a project basis. Ensure that all content meets brand and accessibility standards. Partner with product managers in obtaining legal and compliance approval as needed.
2. Participate in story grooming, sprint planning, and other agile collaboration to ensure that features are user-centered and sufficiently detailed, and that sufficient time is allotted for your work.
3. Help to enhance style guide and participate in content governance activities across the enterprise to ensure a consistent customer experience and messaging across channels and business units.
4. Collaborate with other design team members and business partners to test and optimize user experience and content.
5. Plan for content implementation and associated technical requirements, such as variable content, content management and incorporation of data elements.
Required Qualifications• 5+ years of experience (6+preferred) in UX writing, with experience working with cross-functional teams• 2+ years of experience writing transactional microcopy, preferably with a mobile-first focus and dynamic, user- and location-specific content.
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications• Experience with agile and lean UX/software development practices.• Experience with InVision, Miro, Rally, Airtable, and Sketch.• Experience or exposure to Web Content Accessibility Guidelines (WCAG) accessibility and writing for grade level and other regulatory constraints.• Knowledge of enterprise content management systems such as Adobe Experience Manager, Nuxeo, Contentful, or Oracle is preferred.• Experience testing copy through user research.
Education
Bachelor Degree or equivalent experience
Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.