Leasing Operations Specialist - Technical Writer
Open the door to your dream job and join #TeamMainStreet. With more than 22,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. That's why we hire the most talented, passionate individuals who enjoy contributing to a growing, winning team. Here, you'll be a part of a fast-growing company dedicated to providing a best in class leasing and customer service experience to our residents.
The Leasing Operations Specialist – Technical Writer will assist and support the Documentation Supervisor in all aspects of documenting Standard Operating Procedures and help guides. The Technical Writer Specialist will also assist the Leasing Operations team as needed.
A day in the life of a Leasing Operations Specialist:
We are currently looking for a Support professional to join our team. As a Leasing Operations Support Specialist, you will be a critical part of the team which is responsible for providing hands on support for the leasing team and the systems used to manage our homes across 33 branches and over 46,000 properties. As the daily duties can change based on priority, we’re looking for someone who’s passionate about support, and willing to get involved in every piece of the process. This role provides great exposure to a large-scale property management business, and opportunities to grow with the company.
Essential Duties and Responsibilities:
Learn the technical details of software used by MSR and their clients
-- Produce a wide range of learning collateral – from process flows, templates, how-to guides, FAQs and interactive user guides to more detailed user manuals, tips and tricks and product overviews
-- Partner with various teams to produce comprehensive procedures for leasing and operation tasks
-- Train new hires on the use of the Company’s documentation repository website
-- Set deadlines and obtain required reviews from all involved stakeholders
-- Maintain and communicate status reports and project schedules to meet milestones and product release deadlines
-- Edit and refine submitted processes, and ensure that all documents contain accurate data, timelines and responsibilities
-- Standardize content and release notes across multiple platforms; create templates for internal documentation to establish consistent brand and style
-- Develop a documentation audit and tracking plan
-- Maintain a single-source best practice directory that defines each policy and procedure and directs users to the documentation source
Documentation assistance –
- Routine audit of each published Leasing, Leasing Operations, HCV, and Property Marketing P&P to ensure that any referenced links are not archived
- Communication to Policy Tech Manager for any archived links
- Management of Content Tracking spreadsheet
- Proof reading assistance to Documentation Supervisor
Additional Responsibilities for Leasing Operations as needed:
- Lease Integrity Review (LIR) process: review of all leases within 24-48 business hours of move in to ensure that all Investor and MSR criteria has been met both in YARDI and on the lease packages and creation of Lease Documentation work orders for corrections
- Lease Diligence for Investor reporting: monthly diligence request by Securitizations of a population of leases to be verified as correct and saved to specified Owner folders by SLA
- Leasing Operations JIRA tickets for system adjustments as needed
- Manual Verification and Alerts: daily reports to clear flagged Manual Verifications and/or Alerts for applicants which involves both verbal and written communication to request documents and verify information
- Training in processes as required by Leasing Operations Manager
What you'll need to have
BA in English, Communication, Education, Technical Writing
1-2 years of experience writing Standard Operating Procedures or training documents
Experience with Yardi, SalesForce preferred
Experience with a document repository system
Experience with Confluence
Possesses exceptional communication and people skills
Proficient with Microsoft Office, including Outlook, Excel, and Word
Excellent verbal and written communication skills
Possess excellent organizational skills, the ability to prioritize, and be detail oriented.
Ability to set priorities, meet aggressive goals and KPIs, manage multiple tasks and projects efficiently and simultaneously in a fast paced environment with minimal supervision.
Just a few other things you should know
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is a sedentary role while in the office. This role requires the ability to lift files, open filing cabinets, bend or stand on a stool as necessary, frequent walking and climbing of stairs required. This role requires travel to our properties and may be physically demanding. The ability to physically perform the following duties for prolonged periods of time is required: Unassisted lifting up to 50 pounds, Bending, Walking, Kneeling, Stretching, Able to work on step ladders or extension ladders up to 30 feet, Able to work in confined spaces, indoors and outdoors in all climates, and unclean environments with fumes, dust and poor ventilation while adhering to company safety requirements and programs, Able to perform all duties in a safe manner at all times
Days of work are Monday through Friday; however, occasional evening and weekend hours may be required as job duties demand.
Our full-time employee benefits include:
- A competitive compensation package, annual bonus, 401k match
- Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
- Employer-paid benefits (medical, dental, vision, health savings account)
- Professional career development and reimbursement
- Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
- Backup childcare offered through Bright Horizons
- Relaxed casual environment with virtual office events
Main Street Renewal is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.