Amherst
Amherst is a financial services and technology company that helps investors invest in US real estate
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Leasing Operations Specialist - Technical Writer

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Open the door to your dream job and join #TeamMainStreet. With more than 22,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. That's why we hire the most talented, passionate individuals who enjoy contributing to a growing, winning team. Here, you'll be a part of a fast-growing company dedicated to providing a best in class leasing and customer service experience to our residents.

The Leasing Operations Specialist – Technical Writer will assist and support the Documentation Supervisor in all aspects of documenting Standard Operating Procedures and help guides. The Technical Writer Specialist will also assist the Leasing Operations team as needed.

A day in the life of a Leasing Operations Specialist:

We are currently looking for a Support professional to join our team. As a Leasing Operations Support Specialist, you will be a critical part of the team which is responsible for providing hands on support for the leasing team and the systems used to manage our homes across 33 branches and over 46,000 properties. As the daily duties can change based on priority, we’re looking for someone who’s passionate about support, and willing to get involved in every piece of the process. This role provides great exposure to a large-scale property management business, and opportunities to grow with the company. 

Essential Duties and Responsibilities:

Learn the technical details of software used by MSR and their clients

-- Produce a wide range of learning collateral – from process flows, templates, how-to guides, FAQs and interactive user guides to more detailed user manuals, tips and tricks and product overviews

-- Partner with various teams to produce comprehensive procedures for leasing and operation tasks

-- Train new hires on the use of the Company’s documentation repository website

-- Set deadlines and obtain required reviews from all involved stakeholders

-- Maintain and communicate status reports and project schedules to meet milestones and product release deadlines

-- Edit and refine submitted processes, and ensure that all documents contain accurate data, timelines and responsibilities

-- Standardize content and release notes across multiple platforms; create templates for internal documentation to establish consistent brand and style

-- Develop a documentation audit and tracking plan

-- Maintain a single-source best practice directory that defines each policy and procedure and directs users to the documentation source

Documentation assistance –

  • Routine audit of each published Leasing, Leasing Operations, HCV, and Property Marketing P&P to ensure that any referenced links are not archived
  • Communication to Policy Tech Manager for any archived links
  • Management of Content Tracking spreadsheet
  • Proof reading assistance to Documentation Supervisor

Additional Responsibilities for Leasing Operations as needed:

  • Lease Integrity Review (LIR) process: review of all leases within 24-48 business hours of move in to ensure that all Investor and MSR criteria has been met both in YARDI and on the lease packages and creation of Lease Documentation work orders for corrections
  • Lease Diligence for Investor reporting: monthly diligence request by Securitizations of a population of leases to be verified as correct and saved to specified Owner folders by SLA
  • Leasing Operations JIRA tickets for system adjustments as needed
  • Manual Verification and Alerts: daily reports to clear flagged Manual Verifications and/or Alerts for applicants which involves both verbal and written communication to request documents and verify information
  • Training in processes as required by Leasing Operations Manager

 

What you'll need to have 

  • BA in English, Communication, Education, Technical Writing

  • 1-2 years of experience writing Standard Operating Procedures or training documents

  • Experience with Yardi, SalesForce preferred

  • Experience with a document repository system

  • Experience with Confluence 

  • Possesses exceptional communication and people skills 

  • Proficient with Microsoft Office, including Outlook, Excel, and Word 

  • Excellent verbal and written communication skills 

  • Possess excellent organizational skills, the ability to prioritize, and be detail oriented.  

  • Ability to set priorities, meet aggressive goals and KPIs, manage multiple tasks and projects efficiently and simultaneously in a fast paced environment with minimal supervision. 

 

 

Just a few other things you should know 

  • Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

  • This job operates in a professional office environment. 

  • This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. 

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

  • This is a sedentary role while in the office. This role requires the ability to lift files, open filing cabinets, bend or stand on a stool as necessary, frequent walking and climbing of stairs required. This role requires travel to our properties and may be physically demanding. The ability to physically perform the following duties for prolonged periods of time is required: Unassisted lifting up to 50 pounds, Bending, Walking, Kneeling, Stretching, Able to work on step ladders or extension ladders up to 30 feet, Able to work in confined spaces, indoors and outdoors in all climates, and unclean environments with fumes, dust and poor ventilation while adhering to company safety requirements and programs, Able to perform all duties in a safe manner at all times 

  • Days of work are Monday through Friday; however, occasional evening and weekend hours may be required as job duties demand. 

 

Our full-time employee benefits include:

  • A competitive compensation package, annual bonus, 401k match
  • Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
  • Employer-paid benefits (medical, dental, vision, health savings account)
  • Professional career development and reimbursement
  • Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
  • Backup childcare offered through Bright Horizons
  • Relaxed casual environment with virtual office events

Main Street Renewal is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.

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What are Amherst Perks + Benefits

Amherst Benefits Overview

Competitive salaries
Choice of Mac or Windows hardware
Flexible vacation days, paid holidays, and work from home options
Medical, Dental, Vision, LTD, Life, EAP, and 401K with matching benefits
Stellar colleagues with proven track records

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Amherst has established the Amherst People Council focused on Engage, Grow and Give to promote employee engagement such as Affinity Groups, Career Growth and Mentorship and Philanthropy events.
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Amherst provides unconscious bias training to all employees
Hiring Practices that Promote Diversity
We are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender identity, age or disabilities.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Acme Co. provides employees with a 401(k) matching plan managed by [provider]. We match 4% of contributions up to $5,000 of an employee's annual gross pay.
Performance Bonus
Amherst has a discretionary annual bonus program based on performance.
Child Care & Parental Leave Benefits
Child Care Benefits
Amherst provides Backup child care assistance.
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Amherst also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Amherst provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Our remote work program includes work from home Full-time remote for specific positions, Work remotely on occasion as needed.
Family Medical Leave
Company sponsored family events
Amherst sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Amherst employees receive between 20 and 30 days per year of paid time off based on years of service.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
We offer relocation assistance depending on location and position.
Home Office Stipend for Remote Employees
Amherst provides a monthly stipend for remote employees.
Professional Development Benefits
Job Training & Conferences
Amherst offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Amherst hosts lunch and learn meetings weekly.
Promote from within
Time allotted for learning
Amherst. allows employes to set aside 50% of working hours for learning.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Competitive compensation and bonus program. Flexible PTO. Health, vision, dental and long term disability coverage. Paid maternity/paternity leave. Attractive office space. Training certification assistance. Monthly birthday celebrations. Casual work environment with regular team-building outings.

An Insider's view of Amherst

What are some social events your company does?

Amherst is always participating in exciting events. From Dell Match Play to SXSW, Amherst engages in a variety of local events. We also host smaller events for employees such as summer BBQ's and happy hours. Nothing tops our holiday party, a true family celebration!

Austen

Director of Talent Programs

What projects are you most excited about?

I'm most excited about our Budget Revision Project! We were tasked with the challenge of moving a tedious process into a more user and mobile friendly system. This will allow the field teams to submit budget revisions from MSR Properties and have one system to manage the majority of their work. This excitement is why I love being a part of the team

Gage

Business Analyst

How has your career grown since starting at the company?

“At Amherst, I am able to work collaboratively with peers who have had years of experience similar to mine. The technology is current and evolving as the company grows. Therefore, my skills stay current and always improve.”

Stan

Senior Systems Engineer

How do your team's ideas influence the company's direction?

My team is expected to create new IP (Intellectual Property) through innovation in software, hardware, workflow process and data. Our goal is to build franchise value/shareholder value, solve difficult problems through creative solutions, and improve over-all efficiency that in turn makes life easier for all of Amherst

Todd

Chief Technology Officer

What are some things you learned at the company?

Within my first year, I have acquired solid enterprise-level knowledge in developing .NET applications by using Angular 4+, ASP.NET MVC, WPF, Entity Framework, and advanced SQL. We’re transitioning into ‘React’ apps that I'm excited about as it will add to my tech skills. I like that we have autonomy regarding the tech decisions in development

Ruchi

Software Engineer

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