Content Strategist

11 West 19th Street (22008), United States of America, New York, New York
Content Strategist
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
As a designer at Capital One, you are at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.
We are currently seeking a Content Strategist to join our Small and Mid-Market Business Design team, known as SMB.xd internally . We are passionate about crafting effective customer conversations and shaping the direction of our user experience by giving content a voice in the design process. If you're an inventor, early adopter, and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.
What You'll Do:
You'll be asked to handle a variety of responsibilities. Some of these include, but aren't limited to:
Collaboration & Connecting

• Collaborate with technology, product, and business teams to create intuitive and engaging customer experiences
• Participate in translating complex ideas into understandable concepts that evolve and enhance the product experience

• Advocate for the customer through human-centered design methods, ensuring our products speak their language
• Champion prioritization of design-centered product enhancements grounded in research and analysis, and always representing the perspective of content strategy

Execution & Delivery

• Work with designers and researchers to understand customer needs and define storytelling opportunities through usability and empathy studies
• Frame problems, define insights and create frameworks and content best practices to serve customer needs
• Create new content experiences, revamp existing experiences, and guide others in the process
• Ensure all content is clear, easy to understand, and written in natural language
• Adhere to compliance requirements while still aligning to natural language and content standards
• Facilitate and participate in workshops with internal and external stakeholders to align with business needs
• Collaborate with other content, UX, and visual designers to contribute to our internal design system, content strategy community of practice, best practices, and guidelines

Basic Qualifications

• At least 4 years of experience in Journalism or similar content creation discipline

Preferred Qualifications

• Advanced degree, trainings, or certifications in a content/writing or design-related field
• Content creation for cross channel experiences
• Bachelor's Degree or Military experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $134,100 - $153,000 for Pr. Associate, Design
San Francisco and San Jose, California (Hybrid On-Site): $142,100 - $162,100 for Pr. Associate, Design
Illinois (Hybrid On-Site): $125,000 - $142,600 for Pr. Associate, Design
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).