Ignite your passion for platform innovation by leading customer-centric product development, inspiring solutions, and shaping the future of enterprise content delivery through strategic vision and influence.
As a Content Platform Executive Director at JPMorganChase within our Digital Channels team, you will own the strategy and roadmap for an enterprise content platform that enables teams to deliver high-quality content faster, with stronger governance, reliability, and measurable outcomes. You will partner across technology, experience, data, and architecture to scale platform capabilities and establish repeatable patterns that improve delivery speed and consistency. You will lead a high-performing team and influence senior stakeholders by translating business needs into platform priorities that drive adoption and value.
Job responsibilities
- Own the enterprise content platform vision, multi-year roadmap, and prioritization to deliver measurable improvements in publishing speed, reuse, and platform reliability
- Lead end-to-end platform product execution from discovery through delivery, balancing modernization, operational excellence, and new capability rollout
- Build, mentor, and scale a product team of approximately 15–20, establishing clear roles, decision rights, and an effective operating cadence
- Drive the evolution of Adobe Experience Manager capabilities, including authoring workflows, templates, component model, content governance, publishing processes, and self-service enablement
- Establish platform standards and reusable delivery patterns (for example, reference implementations, guardrails, integration patterns, and documentation) to accelerate adoption across teams
- Define and manage KPIs that demonstrate platform value (for example, adoption, time-to-publish, reuse, reliability, and internal user satisfaction) and use them to guide investment decisions
- Embed risk, privacy, and security requirements into platform workflows in a way that reduces friction and improves auditability and compliance readiness
- Partner with engineering and operations to strengthen platform resiliency, manage incidents and problem management themes, and improve service health over time
- Influence senior stakeholders across the firm by communicating tradeoffs transparently and aligning priorities to business outcomes
Required qualifications, capabilities, and skills
- Formal training or certification on product management concepts and 10+ years applied experience
- Demonstrated experience owning platform strategy, roadmaps, and outcomes for enterprise-scale products used by multiple teams
- Strong expertise across the product development lifecycle, including discovery, value definition, delivery, and ongoing optimization
- Proven ability to lead and coach managers and senior product leaders while building a high-performance culture
- Deep experience with enterprise content management capabilities (workflow, metadata and taxonomy, governance, publishing, and integrations)
- Executive-level communication skills with a track record of influencing decisions across technology and business stakeholders
- Strong analytical and problem-solving skills, including defining success metrics and using data to drive prioritization and outcomes
Preferred qualifications, capabilities, and skills
- Experience leading platform products operating in a federated delivery model across many internal teams
- Experience delivering large modernization or migration programs, including consolidation and deprecation strategies
- Background delivering products in regulated or highly controlled environments with strong governance and auditability expectations
- Recognized expertise in enterprise content platforms and operating models, including adoption strategy and change management
- Experience improving platform self-service through documentation, enablement, and scalable intake processes
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- Formal training or certification in product management concepts and 10+ years of applied experience
- Experience owning platform strategy, roadmaps, and outcomes for enterprise-scale products used by multiple teams
- Strong expertise across the product development lifecycle, including discovery, value definition, delivery, and ongoing optimization
- Experience leading and coaching managers and senior product leaders while building a high-performance culture
- Deep experience with enterprise content management capabilities, including workflow, metadata and taxonomy, governance, publishing, and integrations
- Executive-level communication skills and experience influencing decisions across technology and business stakeholders
- Strong analytical and problem-solving skills, including defining success metrics and using data to drive prioritization and outcomes
- Experience leading platform products in a federated delivery model across many internal teams
- Experience delivering large modernization or migration programs, including consolidation and deprecation strategies
- Experience delivering products in regulated or highly controlled environments with strong governance and auditability expectations
- Recognized expertise in enterprise content platforms and operating models, including adoption strategy and change management
- Experience improving platform self-service through documentation, enablement, and scalable intake processes
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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