Content Operations Specialist

Overall Responsibilities

The Content Operations Specialist is responsible for managing and ensuring the technical and broadcast quality of all inbound and outbound content feeds, including video and audio signals, for live and recorded programming at Weather Group Television (WGT). This role combines responsibilities from media acquisitions and master control operations and longform content preparation for Entertainment Studios eight digital channels. As this position supports a 24x7 news/weather environment, candidates must have flexibility to work days, nights, overnights, weekends, and holidays as needed and without advance notice.

ESN - Network Content Operations

• Review the next day’s list of “barter shows” and editing requirements.

• Edit barter show segments for two channels, match file titles, segment lengths, and proper transmission standards.  

• Make necessary adjustments and verify all file segments for final delivery and playback.

• Review playlists and associated content for missing segments or other incomplete assets

• Purge older content files, per policy and procedures.

• Verify all assets for all channels' playlists are correct and ready for playback

• Verify timing for all playlists for the current day/weekend days.  

• Communicate playlist or file issues to the appropriate internal or external partner and work toward a solution prior to air time. 

• Process dub list for promotional/commercial assets

• Upload/download files to/from the assigned storage repository (local or cloud)

WGT - MEDIA ACQUISITIONS

• Ensure broadcast quality of all inbound/outbound video and audio feeds using scopes, analyzers, and level monitoring equipment.

• Monitor multiple networks for high-standard quality control and report technical issues to appropriate departments.

• Operate video/audio/L-Band routers, route remote feeds, and perform corrective actions to maintain broadcast signal integrity.

• Manage content acquisition platforms, including LiveU, Dejero, TVU, LTN, and The Switch.

• Use newsroom content systems to manage recordings and elements for live broadcasts.

• Coordinate remote resources (IRDs, encoders, and format converters), adjusting levels and troubleshooting in real time.

• Operate playout automation across networks to edit, load, and update playlists for live programming.

• Perform daily checks on critical broadcast gear to maintain industry standards and proactively resolve system issues.

• Utilize technical software tools, including FTP clients, satellite/scheduling software, MAM, MS Office, and Google Workspace.

TWC - MASTER CONTROL OPERATION

• Responsible for editing, loading, and monitoring The Weather Channel (TWC) playlist using the automation systems.  

• Work with Editorial and Programming teams to alter the playlist, within approved guidelines to maintain operational “on-air” continuity. 

• Monitor multiple TWC feeds (uplinks, downlinks, STAR feeds, etc.) and those of other Allen Media & Entertainment Studios networks. 

•  Provide Tier 1 technical support to internal technical teams by reporting/requesting Engineering  / IT assistance.   

• Work closely with Engineering on any signal issues, alarms, or technical issues related to monitored network feeds. 

• Perform operational checks, monitor video/audio quality, and proactively resolve system defects or failures.

• Maintain shift logs, outage notifications, service request forms, and operational documentation.

• Communicate status updates and repair workflows with management, engineering teams, and MCR clients.

• Participate in technical training and adapt to changing operational demands.

• Bachelor’s Degree in Broadcasting, Communications, a related technical field, or equivalent work experience.

• Minimum of 2 years of experience in news environments, teleport operations, cable, or national broadcast environments.

• Ability to communicate professionally with multiple internal technical teams and external vendors. 

• Strong multitasking and organizational skills, with the ability to manage time effectively and operational resources in a dynamic, 24/7 environment with critical deadlines.

• Comprehensive knowledge of satellite news gathering (SNG) processes, digital satellite equipment, waveform and vector scopes, and spectrum analyzers.

• Understanding of broadcast automation systems and how to monitor signal workflow for troubleshooting

• Experience understanding file formats, including codecs, wrappers, and technical specs

• Proficiency in HDTV, SDI, ASI, and IP formats, as well as conversion technologies

• Experience with electronic news/field gathering, teleport, and satellite truck operations, including ingest operations, is desired.

• Strong troubleshooting skills, with the ability to respond quickly to technical issues and implement solutions under operational constraints.

• Ability to interact effectively and collaboratively across departments and with management, maintaining professional communication with internal and external stakeholders.

• Sensitivity to the unique needs and challenges of a 24/7 operation, ensuring operational continuity and quality.

• Ability to work in a project and live broadcast environment simultaneously

• Basic understanding of closed captions, including formats and regulations.

Behavior Requirements

• Unquestionably high ethical standards

• Customer-focused and team player mentality

• Flexible and adaptable attitude in an ever-changing environment

• Ability to get along well with others, willing and able to deal with a diverse cultural & customer base in numerous types of challenging situations

• Interest in learning as well as teaching and developing skills in others

• Strong teamwork and problem-solving skills

• Willingness to work in a team environment or on individual projects on an as-needed basis

• Ability to interact effectively “horizontally” through Weather Group TV and Allen Media as needed, working closely and collaboratively with multiple departments and management

Physical Requirements

• Will be required to sit in a chair from 2-5 hours at a time

• Will be required to view multiple computer documents and video images on multiple screens and/or listen to multiple audio sources simultaneously

• Must be able to lift and move equipment as required

• May be required to carry a laptop.

Allen Media Digital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.