Team Name:
Job Title:Content Operations SpecialistRequisition ID:R028127Job Description:JOB SUMMARY
We're looking for a Content Operations Specialist (Contractor) to support the execution and delivery of China-specific World of Warcraft live operations initiatives. This role is responsible for implementing in-game and Battle.net commerce content, configuring products and rewards, managing DDS operational processes, and supporting content publishing across Blizzard's digital platforms.
As part of the Blizzard China team, you will work closely with franchise product managers, Live Ops, Battle.net platform teams, QA, engineering, and our publishing partner NetEase to ensure products, events, partnerships, and promotional campaigns are launched with accuracy, quality, and on-time execution. You'll own shop content configuration workflows for WoW, execute DDS configuration for all franchises, maintain operational documentation, coordinate across global and regional stakeholders, and help improve the internal tools and processes that power our live services.
This is a 12-month contractor position with renewal evaluated at the conclusion of each contract period.
RESPONSIBILITIES
- Execute on the creation and configuration of products for the World of Warcraft Shop and other initiatives such as viewership incentives, commercial & brand partnerships, or special events
- Participate in the configuration of assets, associating game content with the back-end products that will unlock access to that content
- In conjunction with our product teams, maintain the World of Warcraft Shop schedule and layout configuration across all our active platforms
- Work with our content development team to manage and document the schedule for new product releases, initiatives, and endeavors
- Take ownership of China-specific product copy & 2D asset creation, which our publishing partner may provide
- Work alongside Live Ops, QA teams, and other relevant stakeholders to effectively triage and resolve issues occurring on the live version of World of Warcraft
- Work with our production team to iterate on and improve our internal tools & processes dedicated to content configuration and Shop management
- Maintain CN DDS operation process and execute the day to day implementation and routine reporting
- Oversee other Battle.net tools usage, e.g. CMS for battle.net launcher.
REQUIREMENTS
- Fluent in both English and Mandarin Chinese
- 3 years experience working in digital commerce, content operations, digital supply chains, or with digital products implementation and configuration
- Experience managing and updating shop content and campaigns under the direction of management
- Ability to work across time zones and cultures, with a global mindset.
- Ability to prioritize effectively under important deadlines, executing on projects’ implementation in a timely manner
- Attention to detail, can-do attitude, and a customer service mentality
EXTRA POINTS:
- Experience with support on a live product or online game
- Strong verbal, written, and interpersonal communication skills
- Proficiency with the MS Office suite (Excel, PowerPoint, etc.), Jira, Confluence, Autodesk Flow, or comparable applications
- Familiar with AI tools and experience in developing agentic workflow
- Experience with Photoshop or similar graphic editing program
Skills Required
- Fluent in English and Mandarin Chinese
- Three years of experience in digital commerce, content operations, digital supply chains, or digital product implementation and configuration
- Experience managing and updating shop content and campaigns under management direction
- Ability to work across time zones and cultures
- Ability to prioritize effectively under deadlines and execute project implementations on time
- Attention to detail, a can-do attitude, and customer service mentality
- Experience supporting a live product or online game
- Strong verbal, written, and interpersonal communication skills
- Proficiency with Microsoft Office, Jira, Confluence, Autodesk Flow, or comparable applications
- Familiarity with AI tools and experience developing agentic workflows
- Experience with Photoshop or a similar graphic editing program
Blizzard Entertainment Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blizzard Entertainment and has not been reviewed or approved by Blizzard Entertainment.
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Leave & Time Off Breadth — Time away from work is presented as generous, combining vacation, holidays, dedicated health time, and multiple paid leaves (parental, compassion, bereavement). Company materials emphasize ample paid leave options for U.S. employees.
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Parental & Family Support — Family-building support includes fertility care via Kindbody, adoption and surrogacy reimbursement, lactation support, and caregiving resources. These offerings extend beyond standard coverage and are positioned as part of a comprehensive program.
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Healthcare Strength — Health coverage spans multiple medical plan options with HSA eligibility, wellness incentives, second-opinion services, and mental-health support. Ancillary programs and wellness platforms reinforce access to preventative and ongoing care.
Blizzard Entertainment Insights
What We Do
Blizzard Entertainment is a premier developer and publisher of entertainment software. After establishing the Blizzard Entertainment label in 1994, the company quickly became one of the most popular and well-respected makers of computer games. By focusing on creating well-designed, highly enjoyable entertainment experiences, Blizzard Entertainment has maintained an unparalleled reputation for quality since its inception. At Blizzard Entertainment, we pour our hearts and souls into everything we create. Best known for iconic video game universes including Warcraft, Overwatch, Diablo, and StarCraft, we’ve been creating genre-defining games for millions of players around the world for more than 30 years. We’re on a quest: bring our dreams to life and craft the most epic entertainment experiences…ever. Hard work, iteration and polish go into the Blizzard “secret recipe,” but the most important ingredients come from talented people who share our vision. If that sounds like you, join us. Blizzard Entertainment is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
