The Role
The Content Moderator will review and resolve content issues while maintaining quality standards, providing customer service, and recognizing trends in a dynamic environment.
Summary Generated by Built In
We’re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment.
Responsibilities
- Provide resolution to maintain standards of quality
- Review content and provide resolution based on prescribed guidelines
- Recognize trends and patterns and raise issues timely
- Provide insights to help improve the support to the users
- Maintain a thorough understanding of process and policies
- Provide excellent customer service to our customers
- This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.
Requirements
Minimum qualifications
- Any Graduate (PG an added advantage)
- Freshers are eligible
- Fluent in Read/Write in English & Dutch Language
Preferred qualifications
- Effective probing skills and analyzing / understanding skills
- Problem solving skills with customer centric approach
- Must be able to work on a flexible schedule (including weekend shift work)
Benefits
- Attractive salary.
- Stable job offers - employment contract.
- Work in a multicultural environment;
- Various trainings (initiating, soft skills).
- Possibility of development;
- Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner
- discounts).
Skills Required
- Any Graduate
- Fluent in Read/Write in English & Dutch Language
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The Company
What We Do
Human Capital Management Solutions N.V. (HCMS) is a premier Suriname-based provider of staffing and HR solutions, offering recruitment, payrolling, expatriate services, and other human capital services.
