Content Moderation Specialist

Posted 16 Days Ago
Be an Early Applicant
Hiring Remotely in Costa Rica
Remote
Junior
News + Entertainment
The Role
Reviews user-generated content for policy, safety, legal, and community-guideline compliance. Identifies violations involving hate speech, fraud, and misinformation, documents moderation decisions, meets accuracy and productivity targets, protects sensitive user data, and escalates complex cases to senior moderators or policy teams.
Summary Generated by Built In

We are a thriving company in the eCommerce space, with operations worldwide. We offer employees a balance between the stability of a larger organization, while maintaining our culture of an innovative, leading-edge startup. The head office is located in Montreal and we have offices in Canada, the United States and Europe (Cyprus, Georgia and Ukraine).
 

Our product: A trailblazer in the clip marketplace delivering authentic content from studios to consumers worldwide.


The Content Moderator plays a key role in maintaining a safe and compliant online environment by reviewing and enforcing content policies. This position involves monitoring user-generated content, identifying potential policy violations, and ensuring adherence to platform guidelines. The Content Moderator helps uphold online safety standards by accurately assessing flagged content, applying moderation decisions consistently, and escalating complex cases when necessary.


RESPONSIBILITIES:

  • Review and moderate user-generated content to ensure compliance with platform policies and guidelines.
  • Identify and report content that violates safety standards, community guidelines, or legal requirements.
  • Follow established moderation procedures to maintain consistency in enforcement.
  • Meet accuracy and productivity targets while making fair and objective moderation decisions.
  • Escalate complex cases to senior moderators or policy teams when necessary.
  • Maintain confidentiality and privacy when handling sensitive content and user data.
 

REQUIREMENTS

  • Preferred: 6 months-1 year of experience in compliance, regulatory affairs, or related trust and safety fields.
  • Strong attention to detail and ability to review content that may include hate speech, fraud or misinformation/disinformation.
  • Basic understanding of content moderation tools, workflows, and community guidelines.
  • Awareness of cultural differences and their impact on online communities.
  • Strong written and verbal communication skills in English, with the ability to document moderation decisions clearly.


We offer:

  • Paid vacation and sick leaves days;
  • Leading company in its field on the market (worldwide);
  • Learning and sport program;
  • Full remote work from home;
  • Cool & friendly team.

Skills Required

  • 6 months to 1 year of experience in compliance, regulatory affairs, or related trust and safety fields
  • Strong attention to detail
  • Ability to review content that may include hate speech, fraud, or misinformation/disinformation
  • Basic understanding of content moderation tools, workflows, and community guidelines
  • Awareness of cultural differences and their impact on online communities
  • Strong written and verbal communication skills in English
  • Ability to document moderation decisions clearly
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The Company
HQ: Memphis, TN
16 Employees
Year Founded: 2009

What We Do

Ortnec holdings is a group of companies developing SAAS platforms for the online entertainment industry. These services include content licensing market, content syndication marketplace, content storage platform as well as billing for online services.

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