As a Product Manager in our digital organization, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Are you a visionary leader with a passion for digital innovation? Join us as a Digital Product Manager – Content Management Platform & Automated Workflows and shape the future of our product portfolio. As a key driver of our digital transformation, you’ll enhance user experiences and drive business growth.
As the Digital Product Manager – Content Management Platform & Automated Workflows, you will lead the team responsible for modernizing our content management platform and creating a successful content management system that supports the quantity, quality, and speed of content delivery. You will work closely with leaders across digital, technology, customer experience, and business stakeholders to outline requirements, identify and assess potential solutions, and create a roadmap that modernizes the content platform. These experiences are foundational to the digital experience strategy and support content for all our products and services Chase has to offer for our customers.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Act as the voice of the customer/platform user in articulating and prioritizing desired functionality
- Partner with Technology teams and other key stakeholders to create the content management roadmap
- Create epics and guide business analysts in user story creation and backlog grooming
- Actively participate in scrum ceremonies and provide prioritization and feedback to teams
- Drive product prioritization across Digital channels and X-LOB Product Groups
- Critically evaluate information gathered from multiple sources and ensure consistency; determine cross impacts; distinguish user requests from the underlying user needs
- Will manage 1-2 business analyst
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Ability to break down complex concepts into strategic value statements and reasons to believe
- Platform product management: APIs, integrations, reusable capabilities, multi-tenant/channel considerations, and operating model thinking.
- Strong and polished verbal, written, and presentations skills; ability to articulate at the right level of detail to a wide range of audiences and stakeholders
- Demonstrated ability to manage tight delivery timelines and risks with calmness under pressure
- Team-oriented disposition and positive attitude
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Prior experience managing platform and or working with content management systems
- Familiarity with headless and omni-channel content
- Familiarity with adjacent tooling: DAM, experimentation/personalization, SEO tooling, analytics, and release management
- Workflow design & orchestration: ability to map content lifecycle states, stage gates, roles/permissions, routing rules, and exception handling.
- AI/agentic product experience: integrating AI into products, defining guardrails and human-in-the-loop patterns, and setting measurable quality standards.
- Customer obsession, digital product launch and lifecycle management experience preferred
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development lifecycle, design, and data analytics
- Experience leading product lifecycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Ability to translate complex concepts into strategic value statements and reasons to believe
- Platform product management experience involving APIs, integrations, reusable capabilities, multi-tenant or multi-channel considerations, and operating model thinking
- Strong verbal, written, and presentation skills
- Ability to manage tight delivery timelines and risks under pressure
- Team-oriented disposition and positive attitude
- Experience working in a highly matrixed, complex organization
- Experience managing platforms or working with content management systems
- Familiarity with headless and omnichannel content
- Familiarity with DAM, experimentation or personalization, SEO tooling, analytics, and release management
- Workflow design and orchestration experience, including content lifecycle states, stage gates, permissions, routing rules, and exception handling
- AI or agentic product experience, including guardrails, human-in-the-loop patterns, and measurable quality standards
- Customer-focused digital product launch and lifecycle management experience
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
-
Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
-
Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
