UK-wide, Remote
About the role
As part of our Professional Services team, you will work closely with multidisciplinary colleagues to shape and deliver high-quality digital solutions. You will play a key role in designing clear, accessible, and user-focused content that supports both organisational objectives and user needs. With a commitment to excellence and continuous improvement, you will help drive meaningful digital transformation.
Responsibilities- Lead content design activities to improve clarity, accessibility, and usability across digital services and products.
- Collaborate with stakeholders to understand goals, user needs, and constraints, developing effective content strategies in response.
- Produce clear, concise, and user-centred content for websites, applications, and supporting documentation.
- Conduct content audits to identify gaps, inconsistencies, and opportunities for improvement.
- Work closely with designers, developers, and wider delivery teams to ensure content is seamlessly integrated into user journeys.
- Ensure all content meets relevant standards and guidelines, including accessibility, readability, and SEO best practice.
- Iterate content based on user research, feedback, and usability testing.
- Advocate for plain language, accessibility, and user-centred design principles throughout the delivery lifecycle.
- Strategically shape and lead analysis as part of multi-disciplinary teams operating within programme, portfolio, or scaled agile methodologies.
- Demonstrable experience in successfully contributing to the delivery of digital products and projects in the public sector, with familiarity in GDS.
- Select the most effective business modelling techniques to help people understand complex situations, problems, and solutions.
- Comfortable designing and influencing improvements to business structures, processes, and information flows, supported by automation and technology where appropriate.
- Confident and clear communicator, effectively working with strategic stakeholders to establish and deliver goals efficiently.
About Us
Olive Jar Digital is one of the UK’s fastest growing, award-winning digital consultancies, championing managed digital delivery services and the provision of expert talent to enhance our client’s teams, satisfying their user needs. We have client in both the public and private sector industries, including local government, NHS and other private sector organisations.
Top Skills
What We Do
Olive Jar Digital has extensive experience in building highly secure, resilient, highly available and scalable websites. We focus on user experience and only build what the end user needs and understands. We deliver our projects using the Agile methodology, in particular Scrum and Kanban. This enables us to deliver on time, on budget and focus on priorities that could shift at any moment.
The consultants we engage are either people that we have worked with over the years, have been recommended based on their performance, or have been interviewed and tested by us first. With Olive Jar you get a professional, honest service where we look to build a relationship with you and support you over the years to come.
We believe that in order to track the quality of performance effectively, our delivery team, the end client, and our account management team need to buy into a Continual Service Feedback and Improvement ethos.
The resources we can provide include:
• Full Agile Teams
• Delivery Managers
• Business Analysts
• Technical Architects
• Scrum Masters
• User Experience Designers
• Visual Designer
• User Researchers
• Developers / Developers in Test
• Testers
Specialties:
IT Consultancy, Software Support, Software Development, Website Design, Agile Delivery, Continuous Delivery
