Senior Content Designer

Cisco Networking is an industry leader providing intelligent network solutions for organizations to securely connect users, devices, applications, and workloads everywhere. We empower organizations everywhere – from local libraries to global hotels – to focus on their mission and have technology that simply works. Cisco has been named #1 Best Company to Work For in the U.S. by Fortune in 2023!

What We Are Looking For

The CNC Convergence, Intelligence team works with Cisco Networking groups focused on Meraki, and broadly across Cisco to build and deliver product experiences that are enabled by technologies like AI, ML and GenAI. As a Content Designer your expertise will propel you to work through ambiguous challenges with up-and-coming technologies, using language to help clearly communicate, amplify our products abilities, and deliver customer value through time savings and unique only Cisco insights.

In this role, you’ll play a critical role in shaping the future of multimodal conversation design across our various customer touch points, working closely with research, product, engineering and marketing teams. You will be responsible for conceptualizing, illustrating, building, and delivering innovative conversational and natural language interaction frameworks. You should be a self-motivated problem solver with impeccable communication skills. Your work will seek to understand how language is perceived by the customer, and how we can use it to help our customers be successful.

Our team's primary focus is on software, but we also find opportunities to collaborate with teams across the organization and think about how to improve the entire customer journey. Meraki believes the quality of our products is dependent on the quality of our teams. We place a high value on nurturing the growth and development of everyone on our team. We give and get feedback early and often, share what we know, and learn from each other.

Responsibilities

• Design multimodal conversational experiences that are intuitive, engaging, and aligned with business objectives and technical capabilities.
• Work across platform and across organizations to ensure that language is used consistently across customer touchpoints.
• Lead the development of content plans in conjunction with product roadmaps.
• Contribute to the team’s overall understanding of our products and user behavior, specifically from a narrative perspective.
• Advocate for the Cisco Networking & Meraki brand, voice and tone across the products, working in close partnership with Marketing and Brand teams.
• Is hands on with writing and editing copy through strategic planning to delivery of day-to-day deliverables, including creative briefs, copydecks, and content audits.
• Partner closely with designers and researchers to ensure a usable, easily understandable digital product that is simple to use. Continuously experiment and gather insights to refine conversation design and improve user experience.
• Earn trust with cross-function partners by seeking out their points of view, collaborating regularly and invite them into research and co-creation with the team and customers. Advocate for prioritization of design-centered product enhancements grounded in research and analysis.
• Think beyond your team's goals and consider how your work affects others and how you can influence other teams’ work.
• Influence the strategic vision and design of large, complex initiatives for a product, program or strategic effort of considerable size and scope.
• Translate what may start as ambiguous business needs into clear customer-focused solutions.
• Stay up-to-date with industry trends and advancements to LLMs to inform conversation design decisions.

You're an ideal candidate if you have:

• 6+ years of professional experience in conversation design, content design, UX content strategy or UX writing working in cross-functional teams from strategy to delivery.
• Experience in designing conversational interfaces for chatbots, agents, copilots, voice assistants or related work. Familiarity with LLMs and their applications.
• Strong systems thinking and the ability to apply content design across a large ecosystem.
• Experience in the creation, rollout, and adoption of modular content systems focused on personalization and segmentation needs.
• The ability to develop and present narratives, create strong partnerships, and build support for the team.
• Knowledge of the networking domain experience in a related product or field, is a plus.
• Experience working on technically complex B2B enterprise or B2C products
• A proven track record of shipping large scale products.
• Ability to see the bigger picture, while zooming in to rationalize and perfect the nuanced details.
• Made complex problems and workflows feel simple and approachable.
• Balanced strategic research and discovery with shipping often.
• Persuasive storytelling and strong communication skills.

Does this sound like you? We’d love to hear from you!

Please include a link to your online portfolio. Only those applications that include portfolios will be considered.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.