Content Design Analyst

Job Description
We have an exciting opportunity for you to grow your content design career and make a meaningful impact on customer experiences.
As a Content Design Analyst in Operations, you play a key role in shaping customer experiences by planning, creating, and structuring product content. You work closely with your team to deliver high-quality content solutions that align with JPMorgan Chase standards and best practices.
Job responsibilities

• Contribute to the development of content architecture designs using your knowledge of content design principles
• Assist in refining content organization and structure to ensure easy navigation and accessibility
• Support the integration of accessibility guidelines and inclusive design practices into content structure
• Participate in the collection and analysis of user feedback and data to identify areas for improvement
• Collaborate with the user experience design team to create engaging, user-friendly content for digital products and platforms

Required qualifications, capabilities, and skills

• Baseline knowledge or formal training in content design principles, including content architecture and storytelling
• Demonstrated experience in creating and structuring user-friendly content for digital products and platforms, adhering to accessibility guidelines
• Exposure to market and product knowledge, with understanding of current industry practices and regulations
• Experience with modern content management systems and inclusive design practices, with the ability to integrate diverse perspectives into content creation.
• Developing technical literacy, with understanding of content platforms and the impact of technology on user experience
• Ability to quickly learn new financial services products and offerings

Preferred qualifications, capabilities, and skills

• Experience collaborating with cross-functional teams in a digital product environment
• Exposure to user research and usability testing practices
• Understanding of emerging trends in content design and user experience

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.