Content Analyst

Essential Day-to-Day Responsibilities:

• Responsible for producing new content & signing off daily production task sheets and handovers between shifts.

• Ensure the key MOWs of the process are up to date.

• Working closely with Business Analyst and Product Management and other work-related groups.

• Resolving client queries for the Team. Training and Mentoring Junior member to resolve queries, build stakeholder relationship.

• Contract creation on Products for Data Updates.

• Historical data Maintenance, addition of data and checks required for validation on database.

• Manage Content related incidents, recovery and represent on IRT, ICC calls for the content.

• Responsible for making development out of coverage On-Call decisions and Escalations.

• Work with team leaders and other senior members to achieve gaps in skills metrics.

• Achieve and help maintain targets as the per the quality metrics for process improvement.

• Deliver on innovation & automations targets by supporting process excellence on content quality improvements.

This role requires the analysts to work on all shifts (including night shifts) and be flexible for weekend work (if required), which is mandatory.

Required Skills:

• Working knowledge of commodities markets and related content is preferred.
• Strong written and verbal communication skills, with the ability to engage effectively with internal and external stakeholders.
• Good understanding of financial markets, with strong attention to detail.
• Proficiency in basic computer applications, including Microsoft Office.

Additional Information:

• Required to work monthly rotational shifts, including night shifts.
• Hybrid work arrangement: three days on-site and two days working from home.
• Prior experience in stakeholder management and business engagement is preferred.

Desired Skills:

• Experience in automation, with working knowledge of VBA macros and Python, is preferred.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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