Essential Functions and Responsibilities:
- Assist MDs/ODs in performing contact lens fitting and evaluations.
- Educate patients on contact lens care, usage, and products.
- Order contacts and contact supplies, as needed.
- Analyze patient charts to ensure patients are fitted with proper lenses/correction.
- Provide contact lens insertion/removal training to patients.
- File insurance claims in a timely manner.
- Call patients for contact lens and glasses pick-up and/or schedule dispensing appointments.
- Review CL trial lens inventory and order as needed.
- Review pending CL fittings and call patients to finalize or to schedule follow-up appointments.
- Assist satellite offices in ordering contacts as needed.
- Maintain a clean and organized work area.
- Dispense, adjust, repair glasses as needed
- Organize frame boards and cleaning demo lenses and frames as needed
- Verify incoming glasses orders
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, duties, skills, or working conditions associated with a particular job. It is intended to be only a general description of the principal requirements common to positions of this type. Employees in this job may perform other duties as assigned
Minimum Job Requirements (Education, Experience, Skills):
- Experience in customer service environment required.
- Excellent communication skills.
- Strong analytical skills.
- Strong interpersonal and relationship building skills.
- Able to work independently & effectively in a team environment.
- Strong organization and planning skills.
- Able to work effectively with the public.
- Travel to other Gailey dispensaries as assigned by Director of Optical Operations.
- NCLE certification is required by employee’s 3-year anniversary in position.
Physical Demands:
This position requires incumbent to sit at desk and/or stand for long hours during regularly scheduled work hours. This job may include, but are not limited to sitting, reaching, stooping, crouching, kneeling, climbing, twisting, hearing and repetitive motions. The ability to lift up to 25 pounds. Travel is required to satellite offices. Must have reliable transportation and be able to drive/travel as needed.
Working Conditions and Environment:
Incumbent works in a temperature controlled medical office environment.
Pay: The starting range for this position is $17.00 - $19.74/hr. depending on skills, experience, and qualifications as well as market considerations. (posting updated 1/2/2025)
Skills Required
- Experience in a customer service environment
- Ability to assist MDs/ODs with contact lens fitting and evaluations
- Educate patients on contact lens care and provide insertion/removal training
- Order and verify contacts, contact supplies, and incoming glasses orders
- File insurance claims in a timely manner
- Excellent communication, interpersonal, analytical, organization, and planning skills
- Able to work independently and in a team; work effectively with the public
- Travel to satellite offices; must have reliable transportation and ability to drive
- NCLE certification required by employee's 3-year anniversary in position
- Ability to lift up to 25 pounds and perform repeated standing/stooping/kneeling
What We Do
Gailey Eye Clinic is a renowned multi-physician, multi-location vision care practice based in Central Illinois. Specializing in ophthalmology and serving the region for over 85 years, the clinic is committed to providing its patients with the most advanced treatments to improve their lives through better vision.
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