Consumer Support, Product Solutions

Job Posted 20 Days Ago Posted 20 Days Ago
5 Locations
Remote
Junior
Blockchain • Internet of Things • Payments • Cryptocurrency • Web3
Chainlink Labs is where the bold belong.
The Role
Provide technical support to users and node operators, troubleshoot issues, collaborate with teams, maintain records, and assist with documentation.
Summary Generated by Built In

About Us 

Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable applications for banking, DeFi, global trade, and gaming by collaborating with some of the world’s largest financial institutions, notably Swift, DTCC, and ANZ. Chainlink Labs also works with top Web3 teams, including Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs was ranked in Newsweek’s 100 Most Loved Workplaces 2023 in both the United States and United Kingdom.

About the Role

Chainlink Labs is seeking a Part-time Consumer Support, Product Solutions. to provide ongoing technical support to the users and node operators within the Chainlink Ecosystem. As Consumer Support, you will be responsible for responding to user inquiries, identifying and troubleshooting technical issues, escalating complex issues, collaborating with cross-functional teams, maintaining accurate records, providing guidance and support, and participating in training sessions. 

This role will require you to work a 12-hour shift on Saturdays and Sundays! Please only apply to this role if you are located in APAC, GMT+8 timezone

Your Impact

  • Respond to user inquiries and provide technical assistance via supported communication channels

  • Identify and troubleshoot first and second level technical issues on behalf of our users

  • Collaborate with adjacent teams to resolve user issues as required

  • Keep accurate records of user interactions and technical issues

  • Provide guidance and support to users on the use of our software and data products

Requirements

  • Strong familiarity with, and a deep interest in the blockchain/cryptocurrency space

  • Experience in technical support or customer service in the software industry preferred

  • Strong problem-solving skills and attention to detail

  • Experience in reading logs

  • Experience with shell (ex: bash, ZSH)

  • Experience with block explorers

  • Understanding of finance

  • Experience creating documentation

  • Preference for candidates with experience working with Solidity

All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST).

Commitment to Equal Opportunity

Chainlink Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us via this form.

Global Data Privacy Notice for Job Candidates and Applicants

Information collected and processed as part of your Chainlink Labs Careers profile, and any job applications you choose to submit is subject to our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required.

Top Skills

Block Explorers
Blockchain
Cryptocurrency
Shell (Bash
Solidity
Zsh)

What the Team is Saying

Person1
Manavi Baveja
Head of Talent Management and Culture
“We are a mission-driven organization where every individual is dedicated to advancing that purpose. Achieving our mission demands intense focus and exceptional collaboration, but most importantly, we challenge the status quo and never settle for groupthink. Our Culture provides the fabric for people to build exceptional careers.“
 Manavi Baveja
Johann Eid
Andy Mountney
Chuhan
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
680 Employees
Remote Workplace
Year Founded: 2017

What We Do

Chainlink Labs is one of the primary contributing developers of Chainlink, the backbone of blockchain. Chainlink is unifying liquidity across global markets and has enabled over $20 trillion in transaction value across the blockchain economy. Major financial market infrastructures and institutions, such as Swift, Fidelity International, and ANZ Bank, as well as top DeFi protocols including Aave, GMX, and Lido, use Chainlink to power next-generation applications for banking, asset management, and other major sectors.

Why Work With Us

Chainlink Labs is designed for the bold—those who aren’t afraid to challenge the status quo and drive innovation. Here, you're not just stepping into your next role; you're becoming part of a seismic shift in how the world operates.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

Chainlink Labs Offices

Remote Workspace

Employees work remotely.

Chainlink Labs is a fully distributed company that provides the tools and resources you need to thrive in your remote work environment. Benefits include a monthly co-working space stipend and a generous hardware allowance.

Typical time on-site: None
US

Similar Jobs

Chainlink Labs Logo Chainlink Labs

Solution Support Analyst, Banking & Capital Markets - Americas

Blockchain • Internet of Things • Payments • Cryptocurrency • Web3
Remote
6 Locations
680 Employees

Chainlink Labs Logo Chainlink Labs

Engineering Manger, Chainlink Deployments

Blockchain • Internet of Things • Payments • Cryptocurrency • Web3
Remote
8 Locations
680 Employees
80K-120K

Chainlink Labs Logo Chainlink Labs

Senior Software Engineer, Tokenization

Blockchain • Internet of Things • Payments • Cryptocurrency • Web3
Remote
7 Locations
680 Employees

Chainlink Labs Logo Chainlink Labs

Staff Software Engineer, Data Products

Blockchain • Internet of Things • Payments • Cryptocurrency • Web3
Remote
7 Locations
680 Employees
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account