Job Title
Consumer Sales Associate
Department
Retail Sales
Location
USVI
Reports to
Consumer Sales Supervisor
Grade: S03
Job Code: SL0025
Type of position:
Full-time Part-time
Non-Union Union
Hours_40___ / week
Exempt Non-exempt
JOb Summary
The Consumer Sales Associate will be responsible for guiding Customers through the purchase decision and activation process of all One Communications ’s product offerings, as well as providing equipment support and some technical assistance. The successful incumbent of this position must be able to communicate effectively, possess great organizational skills, lead by example, and encourage a positive TEAM environment.
Qualifications or PrerequisitesDuties and responsibilities include but are not limited to the following:
- Sell the value of the Company’s products, service plans and ancillary devices, equipment, and accessories
- Meet set monthly sales targets and quotas as set
- Provide a total sales solution to Customers for any of their connectivity needs, to include basic device and equipment setup
- Assist Customers in signing up for Tech assisted services and through contracted repair vendors
- Assist Customers with minor equipment selections including but not limited to (CTV Converters, HD DVRs, EMTAs, Wireless Routers, Batteries, Mobile Devices etc.) troubleshooting and or replacement (Swap)
- Provide optimum Customer experience and develop positive relationships
- Build Customer confidence by making the store experience interactive, engaging and reassuring
- Responsible for meeting established sales objectives by matching Customer needs with the right products and services
- Make the most effective use of store displays and interactive devices for customers
- Complete paperwork and sales reports as they relate to store opening and closing
- Participate in all channel sales initiatives including but not limited to pop-up shops, direct community sales initiatives
- Provide optimum Customer experience and develop positive relationships
- Responsible for maximizing sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss prevention
- Perform other duties as required
REQUIREMENTS, KNOWLEDGE, SKILLS AND ABILITIES
- At minimum two (2) years’ Customer-facing experience
- At minimum one (1) year experience working in a retail sales environment; one (1) year cellular industry experience preferred
- Knowledge of principles and processes for providing Customer and personal services (i.e., Customer needs assessment, meeting quality standards for services, evaluating customer satisfaction)
- Excellent oral and written skills
- Experience in the Communications industry, as well as current and emerging technologies
- Knowledge and experience with wireless retail sales
- Strong interpersonal skills for interfacing with customers
- Ability to work in a service-oriented, fast paced team environment
- Ability to listen carefully and actively
- Ability to meet established sales targets
- Excellent oral and written skills
- Bilingual proficiency is a plus
- Computer literacy, with an aptitude for learning communication products and services
- Knowledge of Microsoft Office Suite
EDUCATION REQUIREMENTS
- High School Diploma, GED, or relevant experience. Some college preferred
- Minimum of one (1) year of retail, sales, or customer service experience
TECHNICAL REQUIREMENTS
- N/A
CERTIFICATION REQUIREMENTS
- N/A
TRAINING REQUIREMENTS
- N/A
PHYSICAL REQUIREMENTS
- Standing or sitting, walking, typing, talking and hearing, bending, squatting, reaching, for extended periods of time
- Ability to occasionally lift up to 25 pounds
- Moderate noise level
TRAVEL REQUIREMENTS
- N/A
OTHER REQUIREMENTS
- Must be willing to work a flexible schedule including evenings, weekends, and holidays
Skills Required
- At least two years of customer-facing experience
- At least one year of retail sales experience
- High school diploma, GED, or relevant experience
- At least one year of retail, sales, or customer service experience
- Knowledge of customer service principles and processes
- Excellent oral and written communication skills
- Experience with communications industry products and emerging technologies
- Knowledge and experience with wireless retail sales
- Strong interpersonal and active listening skills
- Ability to work in a fast-paced, service-oriented team environment
- Ability to meet established sales targets
- Computer literacy and ability to learn communications products and services
- Knowledge of Microsoft Office Suite
- Bilingual proficiency
- Some college education
- One year of cellular industry experience
- Ability to work evenings, weekends, and holidays
- Ability to occasionally lift up to 25 pounds
What We Do
ATN International, Inc. (Nasdaq: ATNI), headquartered in Beverly, Massachusetts, is a provider of digital infrastructure and communications services in the United States and internationally, including the Caribbean region, with a focus on rural and remote markets with a growing demand for infrastructure investments. The Company’s operating subsidiaries today primarily provide: (i) advanced wireless and wireline connectivity to residential, business and government customers, including a range of high-speed Internet and data services, fixed and mobile wireless solutions, and video and voice services; and (ii) carrier and enterprise communications services, such as terrestrial and submarine fiber optic transport, and communications tower facilities. ATN has been investing in communications infrastructure for more than 30 years across the globe through local brands. We have a proven operational strategy that has enabled us to expand our position in historically underserved rural and remote markets. We believe communications services should be easy, equitable, and ubiquitous. Our mission is to digitally empower people and communities so that they can connect with the world and prosper. Our vision is to bring social and economic prosperity by providing people and communities with the best digital connectivity the world has to offer. The value we provide is demonstrated in the diversified markets we serve and the infrastructure and local brands that maintain strong competitive positions in attractive, historically underbuilt and underserved markets. Our years of experience in these challenging markets and customer-centric approach to delivering curated technology solutions drives operational performance and cash flow. We reinvest our cash flow to create value for our stakeholders.
