Staff Management:
- Responsible for execution of departmental objectives and adherence to company policies and procedures
- Ensure that all Market Research staff are properly trained to support all studies at the Consumer Opinion Center
- Responsible for weekly scheduling of Consumer Research Coordinators to support research
- Hire, train, write performance reviews and discipline associates as necessary
- Address client complaints, staff complaints and study participant complaints through resolution according to policies and procedures
Research Operations:
- Maintain clean and orderly research areas within the Consumer Opinion Center
- Ability to build/manipulate ballots within the sensory evaluation software
- Able to work with form creation software to create surveys and research documentation
- Assess and take action as special situations occur in study conduct
- Monitor assigned research rooms to ensure activities are in compliance with research protocol
Reporting:
- Compile and report metrics to Site Director, including but not limited to:
- Census Reports
- Panel Attendance Reports
- Ensure compliance and quality
- Respond to Quality Assurance audits in a timely matter
Knowledge / Skills / Education / Licenses:
- Bachelor's degree in Business, Social Research
- Two years of progressive consumer research experience preferred
- Proven organizational skills
- Ability to manage multiple priorities
- Excellent oral and written communication skills
- Ability to work without close supervision
- Ability to work hours required for study conduct
- Experience in conducting qualitative and/or quantitative research preferred
Working Conditions / Equipment / Safety:
- Ability to work flexible schedule
- Ability to work in required work environment, including but not limited to exposure to second hand smoke from combustible cigarettes and vapors from electronic cigarettes
- Will work in a general office environment with the use of computer, printer, telephone, copier, fax, and calculator.
- According to the Code of Virginia 18.2-371.2B, employees must be 21 years of age to work around tobacco products.
Skills Required
- Bachelor's degree in Business or Social Research
- Ability to work flexible schedule Monday-Friday between 8:00am-9:30pm
- Must be 21 years of age to work around tobacco products (per Code of Virginia 18.2-371.2B)
- Proven organizational skills
- Ability to manage multiple priorities
- Excellent oral and written communication skills
- Ability to work without close supervision
- Ability to build/manipulate ballots within sensory evaluation software
- Experience with form creation software to create surveys and research documentation
- Experience conducting qualitative and/or quantitative research
- Two years of progressive consumer research experience
- Staff management experience including scheduling, hiring, training, performance reviews and discipline
What We Do
Celerion, a leader in early clinical research, delivers Applied Translational Medicine. Celerion applies our expertise and experience to translating information gained in research discoveries, to knowledge of drug action and effect in humans to support early drug development decisions and the clinical pharmacology labeling of new medicines. With over 50 years of experience and 600 global clinic beds (including 24 in-hospital), Celerion conducts and analyzes First-in-Human, clinical proof-of-concept, cardiovascular safety (TQT, robust QT), ADME and NDA-enabling clinical pharmacology studies. Celerion provides expertise on modeling and simulation, study design, medical writing (protocols and reports), clinical data sciences, biostatistics, and PK/PD analysis as well as small and large molecule bioanalytical assays through clinical drug development. Regulatory, drug development and program management complement Celerion’s service offerings. Our operations are strategically located in: Lincoln, Nebraska (Corporate Headquarters) Philadelphia, Pennsylvania Phoenix, Arizona Belfast, Northern Ireland,UK Zurich, Switzerland Vienna, Austria Richmond, Virginia Montreal, Quebec, Canada For more information, visit: www.celerion.com
