The Consumer Relations Coordinator (CRC) is a customer friendly individual who performs services and duties related to patient eligibility and processing to link patients and families with third-party payer programs and health benefit services. The CRC serves as the lead Consumer Relations staff for training and is the liaison between Business Office and the Managed Care Department.
Reports to: Managed Care Director/Business Office Manager
Qualifications:
1. High school graduate or General Educational Development (GED) Certificate with two years of experience in a community organization solving consumer problems.
2. Certified Enrollment Counselor (CEC) Certificate preferred. If not certified, must be able to complete training within 30 days of hire.
3. Current California driver’s license (Class 3), car in excellent running condition and proof of car insurance required.
4. Must have exceptional oral and written skills and public speaking experience.
5. Must have pleasant, patient oriented attitude and a professional appearance.
6. Prior insurance billing experience and/or experience in or working knowledge of a managed care environment-preferred.
7. Must pass pre-employment Spanish exam and be able to demonstrate fluidity in translating, reading and writing.
8. Some knowledge and understanding of medical terminology and billing codes preferred.
9. Ability to utilize a personal computer with a working knowledge of Microsoft Word, Excel, and Power Point programs.
10. Willing and able to work a flexible and sometimes variable schedule.
11. Prior experience as a Registration Clerk, Medical Records or Consumer Relations
Specialist preferred.
12. The Practice Management Information access level is 2.
Northeast Valley Health Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Northeast Valley Health Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Skills Required
- High school diploma or GED
- Two years of experience in a community organization solving consumer problems
- Certified Enrollment Counselor certificate, or ability to complete certification training within 30 days of hire
- Current California Class 3 driver's license
- Personal vehicle in excellent running condition and proof of car insurance
- Exceptional oral and written communication skills
- Public speaking experience
- Pleasant, patient-oriented attitude and professional appearance
- Pass pre-employment Spanish examination and demonstrate fluency in Spanish translation, reading, and writing
- Ability to use a personal computer with working knowledge of Microsoft Word, Excel, and PowerPoint
- Willingness and ability to work a flexible and sometimes variable schedule
- Prior insurance billing experience or working knowledge of a managed care environment
- Knowledge of medical terminology and billing codes
- Prior experience as a Registration Clerk, Medical Records Specialist, or Consumer Relations Specialist
What We Do
Northeast Valley Health Corporation (NEVHC) is one of the nation's largest community health centers. We are a nonprofit organization, focused on preventing and alleviating health issues. While our patients are united by their experience of medical need, they come from every walk of life and background. The mission of Northeast Valley Health Corporation is to provide quality, safe and comprehensive healthcare to the medically underserved residents of Los Angeles County, particularly in the San Fernando and Santa Clarita Valleys, in a manner that is sensitive to the economic, social, cultural and linguistic needs of the community.
