Role:
Originates, analyzes, decisions, and underwrites consumer loan applications based on lending policies and authority limits. Answers loan skill set and rate questions, resolves due date issues, and all related member questions. Serves as the primary resource for loan systems. Responsible for credit disputes and loan compliance.
Essential Functions & Responsibilities:
- Originates and reviews consumer loan and credit card applications and payment waivers. Explains loan programs and advises members on loan options and requirements.
- Analyzes member financial condition to include credit history, credit score, collateral, and other financial information to assess the degree of risk and the member’s ability to repay the loan. Makes decisions within loan approval authority or forwards the loan request to higher levels for decision.
- Explains terms and conditions of loans. Completes or directs completion of all loan documents to ensure accuracy. Executes required reports and records.
- Reviews member documents and processes to ensure compliance with federal regulations, organizational policies, and procedures.
- Acts as liaison between members and employees, ensuring communication of loan terms, closing costs, and required documents.
- Open membership accounts.
- Explains denial reasons and offers member recommendations or alternative ways to secure future loans.
- Maintains thorough product knowledge by learning new selling techniques, products, and market trends.
- Participates in developing lending and deposit business for the credit union. Identifies opportunities to cross-sell new or additional services or products to members.
- Performs other job-related duties as assigned.
Knowledge & Skills:
Experience: Three years to five years of similar or related experience.
Education: A high school education or GED is required.
Interpersonal Skills: Effective communication with contacts inside and outside the organization is essential. Fostering relationships with other entities (companies and individuals) is necessary and often requires the ability to influence and sell ideas or services to members or others. The role requires a significant level of emotional intelligence.
Other Skills: General office equipment such as calculators, computers, photocopiers, and scanners. Maintains confidentiality related to credit union operations and work-related information. Proficient in Microsoft Office software. Must have a proven track record of selling and servicing loans. Must have a working knowledge of regulations affecting consumer lending.
Physical Requirements:
Frequently stands or sits in a stationary position.
This Job Description is not a complete statement of all the position’s duties and responsibilities.
Skills Required
- Three to five years of similar or related experience
- High school education or GED
- Proficiency in Microsoft Office software
- Proven track record of selling and servicing loans
- Working knowledge of regulations affecting consumer lending
- Effective communication and relationship-building skills
- Ability to maintain confidentiality of credit union operations and work-related information
What We Do
Industrial Federal Credit Union is a member-owned financial cooperative that provides quality financial services to members. Founded by Ross Gear employees, it began with savings accounts and small personal loans and has grown into a provider of full-service banking for more than 30,000 members. Its mission is to deliver convenient, personalized financial solutions, while returning value to members through lower loan rates, low- or no-fee services, and higher savings rates.
