Position is eligible for telecommuting; however candidate must reside in PA or OH.
Day to day responsibilities involve advising new and existing clients, quoting and selling new business policies, providing a high level of service to existing customers, cross-selling accounts into additional lines of coverage and preparing customers for renewal. The role combines elements of sales, customer service and advisement in the consumer services space within our Property/Casualty division.
Essential Job Responsibilities__________________________________
1. Generate new business – including but not limited to pre-qualifying, underwriting, marketing,
quoting, application completion and binding coverage.
2. Actively prospect for new clients and promote insurance products to meet sales targets.
3. Receive, document, and process all insured requests for service (changes, auto ID, quotes, etc.).
4. Round out existing accounts by proactively selling additional personal lines coverages or policies. Initiate contact with current clients, including outbound calls, email and written correspondence to recommend and sell additional lines of coverage as appropriate.
5. Answer client’s questions related to their coverages or policy status, manage client accounts, and ensure all deadlines are met by conducting in-depth consultations with clients to understand their insurance needs and risk tolerance.
6. Cultivate and maintain strong client relationships through excellent communication and customer service.
7. Review, document, and process all carrier requests.
8. Maintain client files accurately and consistently to agency standards.
9. Provide quality service supporting personal lines clients and accounts; serve as primary contact for existing clients and assigned book of business.
10. Adhere to agency service standards and workflows.
11. When necessary, be available to support teammates and other areas of the agency as needed.
Bona Fide Occupational Qualifications___________________________
1. Education: Bachelor’s degree in Business or related field and/or or equivalent experience is preferred
2. Work Related Experience: Two (2) to four (4) years related experience in Personal Lines
3. Technical Experience: Experience with Microsoft Office products is required
4. Experience working with EPIC Agency Management Software preferred
5. Certifications: PA Property and Casualty
6. Travel: Valid driver’s license and ability to travel periodically, required.
7. May be eligible for Telecommuting.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Two to four years of related experience in Personal Lines
- Microsoft Office experience
- PA Property and Casualty certification
- Valid driver's license and ability to travel periodically
- Bachelor's degree in Business or a related field, or equivalent experience
- Experience with EPIC Agency Management Software
What We Do
We know why we’re here: to put you first. We do it by building long-term relationships with our customers and our employees. By reaching out to the communities we live and work in. By listening and helping to find the best solutions to get you to your financial goals. Our success is built on creating an authentic community banking experience, delivered by caring and talented employees. Each team member is valued for the ideas they bring to the table, knowing we make stronger business decisions through the diversity of our workforce. We are committed to developing thoughtful leaders who want to make a difference in the places we live and work through careers in banking. Member FDIC FCB NMLS # 479240
