Title: Consumer Insights, Associate - Digital Solutions - P2
Location: Remote Canada
Reports To: Sr. Director, Digital Solutions
**This is a 12-month limited term position**
The Role:
You will help develop the analytics and data insights for J.D. Power’s customer satisfaction survey research-based business, particularly those that measure digital channel performance. Primary duties include: contributing to the research process, interpretation of survey data, and developing presentations that will help our clients improve their business. You will work with a team of Digital experts and business units from specific industries (e.g., auto, financial services, insurance).
The Impact You Will Have in This Role:
You will conduct analysis of survey data to help clients improve customer satisfaction and drive business results. Since this role focuses on client digital channels, an interest in and enthusiasm for all things digital is critical.
What You'll Be Doing in This Role:
You will be part of a 7-person Digital Solutions team. You are expected to be a self-starter who can work without close supervision and with other departments within the company’s matrix environment.
Responsibilities:
- Analyze survey data to find insights that will help clients improve customer satisfaction.
- Support the authoring of reports, presentations, and conference content that focuses on actionable insights to improve customer satisfaction.
- Perform ad-hoc analysis for industry or specific clients which may leverage internal, client, or third-party data to enhance the value of insights.
- Demonstrate thought leadership across industries.
Qualifications of this Role:
- Education: Bachelor’s Degree. Preference for candidates with a focus on behavioral sciences (Psychology, Marketing, Economics, Political Science), Quantitative emphasis (e.g., statistics), or technology.
- Strong data analytic skills—ability to analyze survey data, interpret survey results, and deliver insights.
- Passion and enthusiasm for all things digital.
- Able to articulate study findings in clear and concise manner.
- Strong communication skills, both written and verbal.
- Proficient in MS Office Suite (Power Point, Excel, Word).
The Hiring Manager says:
“I’m looking for someone who is intellectually curious, some who asks ‘Why?’ and ‘How can I make this better?’ We want someone who is excited by the ways in which technology (and digital channels specifically) is creating change to help our clients navigate. The right person for this position should be able to work with data (survey and otherwise) to uncover insights and trends, and then use this information to create data-based stories that provide clients with ideas about how to improve their operations and increase customer satisfaction. The right person for this position will be able to see beyond the numbers to provide useful advice about how to help clients make better decisions to grow their business.”
The Way We Work:
- Leader Led
- Remote First
- Foster Flexibility
- Reward Performance
- Time Off Matters
Company Mission
J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.
Our Values
At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.
J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
J.D. Power is an equal-opportunity employer and compliant with AODA/ADA legislation. Should you require accommodations during the recruitment and selection process, please reach out to [email protected].
To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
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What We Do
At J.D. Power we amplify the voice of the consumer, and help brands improve the value of their products and services. Together, these principles empower everyone in the global commerce ecosystem, enabling better purchase decisions – and better business results. Since 1968, companies around the world have trusted J.D. Power to generate and gather the consumer insights that illuminate and inform business success. J.D. Power quality and satisfaction measurements are based on responses from millions of consumers annually, resulting in actionable tools and insights to help the firm's clients better serve their customers and be more profitable.
