Salary: £39,000 – £44,000 plus benefits
Reports to: Senior Consumer Insight and Experience Manager
Contract: Fixed Term Contract (8 months)
Hours: Full time (35 hours per week)
Location: Stratford, London with High flex with 1-2 days in the office,
Closing date: 5 August 2026 at 23:55
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Recruitment Process:
Initial screening call
Final interview including a presentation of a task issued in advance, followed by a competency-based interview
Interview Dates:
- Screening Call – 12th/14th August 2026
- Final stage – 18th/19th August 2026
At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone innovative and ambitious, someone like you.
At Cancer Research UK, our marketing, fundraising and engagement activity is most effective when it is rooted in a deep understanding of what matters to our audiences. That's where the Consumer Insight and Experience (CIX) team comes in.
We're looking for a Consumer Insight and Experience Manager to join our Data, Insight and Performance (DIP) directorate on an 8-month fixed-term contract covering an internal secondment. This is a fantastic opportunity for an experienced researcher to play a pivotal role in ensuring decisions across Marketing, Fundraising and Engagement (MFE) are informed by robust consumer insight and a strong understanding of audience needs, motivations and experiences.
Working alongside the Senior Managers in the Consumer Insight and Experience team, you'll lead insight projects to understand the attitudes and behaviors of our audiences and translate insight into actionable recommendations to inform proposition development and strategies.
You'll combine strong research expertise with excellent stakeholder management skills, and ability to translate evidence into compelling recommendations that influence decision-making across the organisation.
If you're passionate about uncovering what matters most to audiences, and helping an organisation make smarter, more audience-centric decisions, we'd love to hear from you.
What will I be doing?
As Consumer Insight and Experience Manager, you'll manage and deliver a range of qualitative and quantitative research projects, ensuring stakeholders have the insight they need to make informed decisions.
You'll:
Manage primary and secondary insight research projects, including commissioning market research agencies, establishing clear project objectives, managing project timelines, and overseeing costs and data quality checks to ensure projects deliver robust and actionable research findings
Carry out end-to-end market research projects in-house, managing development of research materials, sampling, analysis and report writing
Develop strong relationships with internal stakeholders, working closely with them to understand their insight requirements and ambitions, and providing guidance on the most appropriate insight projects or programmes of work to meet their goals.
Collaborate across Data, Insight and Performance teams to provide joined up delivery and understanding of insight
Work as part of the Consumer Insight and Experience team to manage the package of insight products and tools (including tracking programmes and Supporter Panel) ensuring the value of these tools is optimised.
What are we looking for?
You’ll bring:
Extensive experience of using quantitative and qualitative market research techniques to drive actionable insight
Significant experience of insight project delivery including writing briefs with clear, agreed objectives and delivering actionable outputs
Collaborative working style with excellent stakeholder management skills, demonstrating the ability to engage, influence and negotiate at all levels
Consumer focused and outward looking, with a strategic and analytical mindset and ability to identify broad themes from data
Strong communication skills with the ability to communicate insight effectively to colleagues of all levels in both formal and informal environments
Proven experience of agency management
Excellent project management and planning skills with ability to prioritise workload and manage ambiguity
Strong core market research skills including survey writing & discussion guide development and relevant experience of data analysis (Excel) and data charting (PowerPoint). Experience of using SPSS an advantage
Our organisation values are designed to guide all that we do.
Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion.
There’s a place for everyone at Cancer Research UK. Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We're committed to creating an inclusive culture where everyone can be themselves and reach their full potential.
We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented, and believe that a diverse workforce will help us to beat cancer sooner.
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you. We don’t expect everyone to meet all of the criteria listed.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen by emailing us at [email protected].
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
Skills Required
- Extensive experience delivering qualitative and quantitative market research
- Excellent stakeholder management and influencing skills
- Consumer focused, strategic and analytical mindset
- Collaborative working style
- Ability to translate data into strategic and actionable recommendations
- Strong project management experience, balancing multiple priorities and deadlines
- Excellent communication and presentation skills
- Advanced Excel skills
- Advanced PowerPoint skills
- SPSS experience
- Eligibility to work in the UK (no visa sponsorship provided)
- Experience managing external research agencies, budgets and quality standards
What We Do
Cancer Research UK is the world's leading cancer charity dedicated to saving lives through research, influence and information. Nearly one in two of us will get cancer in our lifetime, but we’re finding new ways to outsmart it, so that more people can live longer, better lives free from the fear of cancer. We carry out scientific research to help prevent, diagnose and treat cancer and our groundbreaking work, funded almost entirely by the general public, will ensure that millions more people survive. Together we are beating cancer. Registered charity No. 1089464
