Consumer Experience Program Coordinator Intern

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Ready to Power a Smarter World with us?

Primary Purpose

Generac is seeking a motivated Consumer Experience Program Coordinator Intern to support a Customer Relationship Management (CRM) Unification project and other Customer Experience (CX) transformation initiatives. This role will coordinate project activities, support business readiness and change management, document processes, and prepare materials that help improve how our teams serve consumers.

This role follows a hybrid schedule, with in-office work required on Tuesdays, Wednesdays and Thursdays to support collaboration, and flexibility to work remotely for the remainder of the week.

Major Responsibilities

• Support the coordination of a large transformational Customer Relationship Management (CRM) Unification project and other CX project activities, including action item tracking, documentation, meeting support, and preparation of project materials.

• Assist with stakeholder communications, readiness resources, change impact assessments, launch preparation, and adoption activities for new processes and tools.

• Document current-state and future-state processes, create process maps and workflows, and identify opportunities to improve efficiency and the consumer experience.

• Prepare status updates and presentation materials that help leaders understand project progress, risks, decisions, and next steps.

• Support cross-functional meetings by preparing agendas, documenting decisions and follow-up actions, and tracking key deliverables.

Requirements

Education

• Currently enrolled in a bachelor’s degree program in Business, Project Management, Organizational Leadership, Communications, Marketing, Operations, Information Systems, Human Resources, or a related field.

Work Experience

Prior work experience through part-time employment, internship, volunteer work, student employment, or campus organization involvement demonstrating organization, communication, follow-through, and collaboration.

Knowledge / Skills / Abilities

• Strong organization, communication, attention to detail, problem-solving, and collaboration skills.

• Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Teams.

• Interest in project management, business transformation, consumer experience, change management, or process improvement.

Preferred Job Requirements

Certification / License

Coursework, training, or certification related to project management, change management, business analysis, process improvement, or Salesforce preferred.

Work Experience

Prior exposure to project teams, business operations, customer experience, technology implementation, communications, training support, or process documentation preferred.

Knowledge / Skills / Abilities

Exposure to Customer Relationship Management (CRM) systems, digital transformation, data visualization, collaboration, or workflow tools such as Salesforce, Tableau, Jira, Confluence, Miro, SharePoint, or Copilot preferred.

What You’ll Gain

This internship gives you meaningful, hands-on experience supporting a high-visibility Consumer Experience transformation program while building skills you can apply in project management, change management, business operations, and technology implementation. You will work on real initiatives, contribute to materials used by business leaders, learn how large cross-functional programs are managed, and gain exposure to tools, processes, and decision-making that shape the consumer experience.

At Generac, you'll have the opportunity to make an impact, learn from experienced leaders, and build practical experience that can help you stand out as you begin your career.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”