The Role
Leads client delivery for a formulary validation service supporting pharmaceutical manufacturers. Responsibilities include interpreting contracts and payer formularies, validating rebate alignment, managing audit trails and quality assurance, overseeing analysts, guiding automation, managing client engagements, and supporting rebate invoicing, disputes, and true-ups.
Summary Generated by Built In
Reset your expectations of a health and wellness agency. From our inception, Fingerpaint has been driven by an unstoppable collective spirit of possibility. It’s that curiosity that’s at the heart of everything we do. From our legendary people-first culture to the hundreds of Fingerpainters who define us, we’ve reimagined what it means to be a healthcare and wellness advertising agency. Here, creativity happens naturally—we attract top talent and give them a space to grow and collaborate.
Fingerpaint Market Access (Blackpoint), a Fingerpaint Group company, is hiring a Consulting Manager.
We’re building a best-in-class Formulary Validation service line that helps drug manufacturers verify payer/PBM formulary status, utilization-management (UM) rules, and rebate alignment—then translate those insights into revenue protection and contract compliance. As Manager, you will lead client delivery, own day-to-day operations, guide analysts, and partner with product/engineering on automation and QA frameworks. You’ll bring deep knowledge of payer formularies, rebate operations, and contract interpretation—and you’ll enjoy turning messy data into clear, auditable answers for executive stakeholders.
As the Manager, you won't just oversee processes; you will own the client delivery, define operational excellence, and directly contribute to the scalability of a flagship product. You will combine deep industry knowledge of rebate economics and contract interpretation with a passion for turning messy data into clear, auditable answers for executive stakeholders.
Key Responsibilities: Driving Results
Strategic Client Leadership & Delivery
- Engagement Ownership: Serve as the primary, day-to-day lead for multiple client engagements, owning work scope, milestone execution, risk management, and the presentation of final, high-stakes findings to client and BlackPoint leadership.
- Contract Translation: Translate nuanced contractual and formulary language into precise, testable validation rules, ensuring strict alignment with client Contracting and Gross-to-Net (GTN) teams on interpretation standards.
Formulary Operations & Quality Assurance
- Service Line Management: Direct the operational intake and processing of Payer/PBM formularies, rigorously tracking changes to tiering and utilization management (PA, ST, QL, step edits) against client product portfolios.
- Audit Trail Excellence: Guide and mentor Analysts in the consistent execution of evidence capture, creation of robust audit trails, and reconciliation of discrepancies. Maintain and enforce Standard Operating Procedures (SOPs) to ensure service consistency and regulatory compliance.
Rebate Economics & Contract Compliance
- Rebate Validation: Lead the critical function of validating formulary positioning against contracted rebate terms, directly supporting the creation and submission of defensible dispute packages.
- Cycle Partnership: Partner closely with client Rebate Operations teams during quarterly cycles for invoicing, dispute file reconciliation, and true-ups, ensuring a traceable, auditable linkage from formulary evidence to invoice assumptions.
Technology, Data & Team Scaling
- Automation Guidance: Collaborate with our Product/Engineering teams to guide the adoption of internal automation tools, define sampling plans, manage exception queues, and conduct root-cause analyses to maintain superior quality thresholds.
- People Leadership: Manage, mentor, and staff a team of 3–5 consultants/analysts, overseeing weekly work allocation and fostering professional development within a high-growth environment.
What You Need to Succeed (Your Qualifications)
- Experience: 5–7 years of hands-on experience in Market Access, PBM, or pharmaceutical manufacturer rebate/formulary operations, specifically focused on formulary compliance, UM interpretation, and rebate claim validation.
- Core Expertise: Demonstrated, advanced ability to interpret complex contract language, align it to system-level rules, and provide clean, complete documentation to support invoice and dispute cycles.
- Analytical Toolkit: Proficiency in Excel is required; working knowledge of SQL or Python for data manipulation is a significant asset.
- Project Management: Strong, proven skills in multi-client project management, including scoping, risk logging, and high-stakes, executive-level communication.
- Consulting Mindset: Exceptional soft skills, including hypothesis-driven problem solving, structured communication, and advanced stakeholder facilitation across legal, finance, and access teams.
Why Join Blackpoint?
This is an unparalleled opportunity to shape a flagship offering at the intersection of Market Access operations, rebate economics, and audit-ready analytics. You will have a direct line-of-sight to measurable client value and significant opportunities to scale both a team and an innovative toolkit.
Skills Required
- 5-7 years of hands-on experience in Market Access, PBM, or pharmaceutical manufacturer rebate/formulary operations
- Experience with formulary compliance, utilization-management interpretation, and rebate claim validation
- Advanced ability to interpret complex contract language and translate it into system-level rules
- Ability to provide complete documentation supporting invoice and dispute cycles
- Proficiency in Excel
- Working knowledge of SQL or Python for data manipulation
- Strong multi-client project management skills, including scoping and risk logging
- Strong executive-level communication and stakeholder facilitation skills
- Hypothesis-driven problem solving and structured communication
Am I A Good Fit?
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The Company
What We Do
Fingerpaint is a marketing and advertising company that offers marketing, web design, and advertising services. Reset your expectations of a health and wellness firm. Independent by design and built on a foundation of empathy, Fingerpaint is biopharma's commercialization partner for analytics-enabled integrated solutions. At its core is an award-winning global team of more than 580 people who are committed to creating and executing meaningful brand experiences for healthcare providers, care partners, and patients. Fingerpaint was founded in 2008 on a radically simple ideal: Put people first. Thirteen years later, it continues to pay off. Our people-first philosophy attracts top talent and gives them a space to thrive. Our strict no-titles, no-offices, no-egos structure creates an environment in which collaboration and creativity happen naturally. This level playing field lets us learn more from one another, integrate our services and teams better, and, ultimately, create work that solves our clients’ most complex marketing challenges. Learn how we never paint by number at fingerpaint.com.
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