The Role
Develop and configure ServiceNow applications and modules, customize workflows and scripts, build REST/SOAP integrations, and automate service catalog fulfillment. Translate client and stakeholder requirements into technical solutions, support Agile delivery, maintain documentation, troubleshoot platform issues, and ensure development, security, and data-integrity best practices. The role also involves direct client collaboration, quality-control standards, performance reporting, and ServiceNow implementation and customization.
Summary Generated by Built In
We are seeking a skilled and experienced ServiceNow Developer to join our team. The ideal candidate will have a strong background in developing and customizing the ServiceNow platform to meet business requirements.
Job Description
- Develop and configure ServiceNow applications and modules (e.g., ITSM, ITOM, HRSD, CSM, CMDB, APM, GRC, ITAM, SPM, etc.).
- Customize ServiceNow workflows, business rules, client scripts, UI policies, and UI actions.
- Create and maintain integrations between ServiceNow and other systems using REST/SOAP APIs.
- Design and implement service catalog items with associated workflows and fulfillment automation.
- Work with stakeholders to understand business requirements and translate them into technical solutions.
- Participate in Agile/Scrum development processes and project lifecycle phases.
- Maintain technical documentation and knowledge base for ServiceNow configurations and processes.
- Provide support and troubleshoot issues related to ServiceNow functionality and performance.
- Ensure compliance with best practices in ServiceNow development, security, and data integrity.
Requirements
Requirements
- Candidate should be able to perform in a
dynamically changing environment.
- Should have prior hands-on working experience in
ServiceNow platform
- ServiceNow Platform Configurations and
ServiceNow Scripting, Best practices
- Integration to various solutions (SaaS, External
Apps) using REST API / web service / JSON will be added advantage
- Ability to work with clients and partners directly
and handle crunched timelines
- Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork.
Certifications
- ServiceNow Certified System Administrator
(Desired)
- ITIL Certifications (desired)
- At least 1 mainline ServiceNow Implementation
Certification (Desired)
Experience
& Background
- BE/B-Tech/MCA/BSc/BCA
- Implementation/customization experience on
ServiceNow
- ITIL/ServiceNow
- Certifications will be an added advantage.
- Set up standards for quality control; measure and
report performance against those standards
- Exposure on Service Now integration protocols with
other application/systems
- Excellent attention to details, ability to
multitask, and effective time management skills
- Knowledge of web based development languages;
specifically JavaScript, Ajax
BenefitsBenefits
What we Offer
- Above industry-average remuneration
- Excellent learning & career progression
- Paid Time Off - Holidays / Vacation
- WFH / Flexible Schedule
- Health Insurance coverage (Family as well)
- Bonus & Incentives
- Free Industry-leading training, certification and support
- Employee Recognitions & Teaming Activities
Skills Required
- Hands-on working experience with the ServiceNow platform
- Experience with ServiceNow platform configuration and scripting best practices
- ServiceNow implementation and customization experience
- Ability to work directly with clients and partners under compressed timelines
- Excellent verbal and written communication, collaboration, analytical, and presentation skills
- Ability to work in a dynamically changing environment
- Bachelor's degree in BE, B-Tech, MCA, BSc, or BCA
- Knowledge of web-based development languages, specifically JavaScript and Ajax
- Exposure to ServiceNow integration protocols with other applications and systems
- REST API, web service, and JSON integration experience
- ServiceNow Certified System Administrator certification
- ITIL certification
- At least one mainline ServiceNow implementation certification
- Attention to detail, multitasking, and effective time-management skills
- Experience setting quality-control standards and measuring and reporting performance
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The Company
What We Do
NATLEX Technologies is a global ServiceNow solutions provider with operations in the UK, Australia, and India and a delivery center in India. It helps organizations transform digital workflows through strategy, implementation, optimization, and managed services on the Now Platform. Its certified experts provide architecture, custom workflows, applications, integrations, and automation designed to solve complex business challenges and improve the value of clients’ ServiceNow investments.
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