Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.
As a Consultant in our Global Consular Services team, you will play a pivotal role in ensuring the timely and accurate completion of operational tasks in support of Envoy’s Global teams.
In your capacity as a Global Consular Services Consultant, your responsibilities will include:
- Process electronic visas for 50+ destinations globally, maintaining required knowledge and researching process changes where required.
- Provide administrative support to Global Consular Services teams including documentation review, application completion and customer communication.
- Support the Global Consular Services team with communicating with TPV’s on active cases
- Respond to assigned tasks/tickets in a timely and accurate manner
- Communicate with internal and external stakeholders, as needed, to resolve visa requests including various government authorities.
- Ensures timing expectations are set and met with clients
- Assists with the efficient and accurate entering of key dates and information into the Envoy Platform and all relevant systems
- Able to learn various systems, process and tasks
- Identifies potential internal and client-related customer service or process issues
- Able to appropriately escalate issues, when necessary, to ensure client satisfaction and/or SLAs are met
To apply for this role, you should possess the following skills, experience and qualifications:
- Commitment to working with clients to deliver the highest level of customer service.
- Excellent communication skills, email and voice.
- Attention to detail, data entry/typing skills with accuracy and speed.
- Organizational and time-management skills.
- Ability to multi-task in a fast-paced environment.
- Problem-solving mindset.
- Ability to work collaboratively.
- Flexibility with scheduling based on business needs.
- Two to three years of relevant customer/client support experience from a product-based firm.
- Graduation or above is preferred
If this role excites you, please take a moment to complete the questionnaire below and attach your current resume. We look forward to your prompt response.
What We Do
Founded in 1998, Envoy is a global immigration services provider offering the only enterprise immigration management platform that makes it seamless for companies to hire and manage an international workforce by combining expert legal representation — for both inbound and outbound immigration — and our proprietary technology.
Why Work With Us
Envoy combines the ingenuity of an established company with the excitement of a startup. We are growing quickly, yet our mission remains focused on helping businesses compete, individuals succeed and families reconnect. We provide a fantastic working environment that focuses on hiring smart, driven individuals who strive to be difference makers!
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Employees engage in a combination of remote and on-site work.
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