We are looking for a hands-on Cognigy.AI Consultant to design, develop, implement, and optimize conversational AI solutions, including intelligent chatbots, voicebots, and virtual agents. The consultant will work closely with clients and technical teams to deliver scalable enterprise solutions and integrate Cognigy with NICE CXone and other contact center platforms.
Key ResponsibilitiesDesign, develop, and deploy conversational AI solutions using Cognigy.AI.
Build and maintain conversational flows, intents, entities, dialogue logic, and AI agent workflows.
Develop voicebots, chatbots, virtual agents, and automated customer journeys.
Integrate Cognigy.AI with NICE CXone, CCaaS platforms, CRM systems, and enterprise applications.
Develop REST API integrations, webhooks, and backend connectivity.
Use JavaScript, CognigyScript, and custom logic to extend platform capabilities.
Troubleshoot technical issues, optimize bot performance, and improve conversational experiences.
Participate in requirements gathering, solution design, technical discussions, testing, deployment, and production support.
Collaborate with clients and cross-functional teams to translate business requirements into technical solutions.
Lead technical discussions, mentor team members, and contribute to project delivery where required.
Hands-on experience in Cognigy.AI development and implementation.
Strong knowledge of conversational AI, NLU, intents, entities, and dialogue management.
Experience building and deploying chatbots, voicebots, and virtual agents.
Good understanding of JavaScript, CognigyScript, JSON, REST APIs, and webhooks.
Experience integrating conversational AI with NICE CXone or other CCaaS/contact center platforms.
Knowledge of IVR, telephony, call flows, and customer interaction journeys.
Strong troubleshooting, analytical, and problem-solving skills.
Good communication skills and the ability to work directly with clients.
Skills Required
- Hands-on experience in Cognigy.AI development and implementation
- Strong knowledge of conversational AI, NLU, intents, entities, and dialogue management
- Experience building and deploying chatbots, voicebots, and virtual agents
- Understanding of JavaScript, CognigyScript, JSON, REST APIs, and webhooks
- Experience integrating conversational AI with NICE CXone or other CCaaS/contact center platforms
- Knowledge of IVR, telephony, call flows, and customer interaction journeys
- Strong troubleshooting, analytical, and problem-solving skills
- Good communication skills and ability to work directly with clients
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
TTEC Digital Insights
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
