Consignment Specialist

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Job Overview

To manage cross functional teams on the handling of consignment stock. Provide support to both our internal and external customers on the end to end process and to provide continuous feedback/updates on the process

Key Responsibilities

• Manage cross functional team which includes Customer Operations, Finance & Commercial & Consignment Controllers on consignment process.

• Monitor stock reports for both IRIS & IHS regarding consignment stock.

• Full account-ability for leading consignment inventory management.

• Train relevant associates on the consignment management process

• Ensure that inventory is only consigned to accounts with appropriate signed contracts.

• Enforce consignment audit frequency together with commercial.

• Reconcile consignment audit outcomes together with commercial team.

• Monitor month on hand stock and return on consignment sales per account

• Manage reporting of key consignment KPIs as well as required action or remediation plans and provide monthly updates to business .

• Work closely with Customer Operations to ensure that missing lenses are billed accordingly

• Work closely with Customer Operations on instructions for scrapping & transfer of consignment stock

• Constant support to field force on a daily basis.

• Be able to conduct a consignment audit on their own and provide results.

• Monitoring Returns Management to ensure that consignment stock returned to 3PL is fully completed

• Assist with SN issues when a billing cannot be completed.

• Be involved with an ad-hoc projects that involves con-signments.

• Review high risk consignment accounts for closing and provide list to Country Franchise Head for decision in writing.

WHAT YOU'LL BRING TO ALCON:

• Leadership & influencing skills

• Strategic Thinker – understanding the business and the impact of decisions on the organization

• Internal as well as external customer operations driven attitude

• Strong analytical skills

• Results orientated

• Resource allocation experience

• Self starter with good communication skills

• Understanding of financial reporting to be able to assist with reports

• Advanced understanding of Excel in order to manage reports

• Ability to work together with the team to achieve the desired results

• Ability to make sound decisions on the spur of the moment without any impact to the customer

• Confident and resourceful

• Problem solver and ability to resolve issues in SAP

• Ability to present stats at LT level

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