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Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.
The Difference You Will Make:
In this role, you will provide API specialist support and act as a subject matter expert for our connectivity operations. Your responsibilities include conducting analysis and technical troubleshooting to solve complex problems, monitoring key metrics, and error logs to optimize performance and ensuring timely error resolution. You'll serve as a technical point of contact for both internal and external partners, offering expert insight into Airbnb’s API’s and our partner systems. You’ll support the Connectivity Team and Enterprise Account Team with projects designed to achieve Airbnb’s commercial goals. You'll also help to create and improve internal knowledge bases and training materials so teams can independently handle API-related questions.
A Typical Day:
- Provide day-to-day technical support for internal and external systems, including connectivity issues, to proactively mitigate partner impact.
- Develop a deep understanding of technical integrations across Property Management Systems (PMS), Channel Managers, and Central Reservation Systems (CRS) to provide targeted partner support.
- Use data to identify strategic opportunities and drive sales growth.
- Educate partners on product updates and share partner feedback with internal stakeholders
Implement and oversee effective troubleshooting processes, escalating as needed - Identify patterns in data and feedback to improve services and products.
- Research technical information to deepen your understanding and support decision-making.
- Contribute to the development of technical communication materials such as policies, procedures, and presentations.
- Collaborate with your team to design and manage projects which support the commercial goals of Airbnb and our hotel and connectivity partners.
Your Expertise:
- 3+ years of experience in a Connectivity Operations, Solutions or Technical Partner Manager role.
- Strong understanding of hospitality/travel software; CRS,PMS, Channel Managers
- Proficiency in SQL, Looker and Excel.
- Tableau, Asana, Jira and Salesforce experience preferred.
- Solid technical troubleshooting skills and project management experience.
- Excellent communication and presentation abilities, with confidence in engaging clients across multiple channels with stakeholders at various levels.
- Effective time management and ability to prioritize in a fast-paced environment.
- Strong quantitative skills with a proven ability to leverage data in decision-making
Adaptability to shifting priorities, projects, and deadlines. - Passion for Airbnb, travel, and the sharing economy—being an Airbnb host is a plus
Your Location:
Due to the nature of this position, the successful applicant will need to be based in EST time zone to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
Equal Employment Opportunity:
Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.
Skills Required
- 3+ years of experience in Connectivity Operations, Solutions, or Technical Partner Management
- Strong understanding of hospitality and travel software, including CRS, PMS, and Channel Managers
- Proficiency in SQL, Looker, and Excel
- Technical troubleshooting skills
- Project management experience
- Excellent communication and presentation abilities
- Ability to engage clients and stakeholders at multiple levels and across multiple channels
- Effective time management and prioritization in a fast-paced environment
- Strong quantitative and data-driven decision-making skills
- Adaptability to shifting priorities, projects, and deadlines
- Tableau experience
- Asana experience
- Jira experience
- Salesforce experience
- Experience as an Airbnb host
Airbnb Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbnb and has not been reviewed or approved by Airbnb.
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Fair & Transparent Compensation — Pay ranges and total compensation components are increasingly disclosed, and country-level pay practices avoid location-based cuts, which feedback suggests improves consistency and perceived fairness.
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Healthcare Strength — Comprehensive core health coverage for employees, mental health resources, and substantial dependent support are repeatedly highlighted as robust and a standout element of the package.
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Leave & Time Off Breadth — Generous PTO, a winter shutdown, sabbaticals, and paid volunteer time are described as extensive, with parental leave and phased return options reinforcing time-off flexibility.
Airbnb Insights
What We Do
Airbnb is a community based on connection and belonging—a community that was born in 2008 when two hosts welcomed three guests to their San Francisco home, and has since grown to 4 million hosts who have welcomed over 800 million guest arrivals to about 100,000 cities in almost every country and region across the globe. Hosts on Airbnb are everyday people who share their worlds to provide guests with the feeling of connection and being at home. At Airbnb, we believe that hosts, guests and the communities where we operate are all stakeholders we have a responsibility to serve, and that by serving them alongside our employees and investors, we will build an enduringly successful company.
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