Implementation Specialist (Remote)
Who is Eleos Health?
Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family, or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put,
We want to give clinicians the support they need to do the critical work only they can do.
What is this opportunity?
We are looking for an Implementation Specialist within our Customer Success team. This person will play a critical role in implementing products and analyzing customer data to provide insights. Reporting to the Implementation Team lead, you will work closely with your team members in Implementation, R&D, Support, Solutions Engineering, Training, and Customer Success, among others. With an innovative solution that meets a clear market need with growing traction and customer base, this is an amazing opportunity to support the organization as well as increasing the speed to value time during our new customers onboarding journey.
Who are you?
You are passionate about learning, building, and implementing products that drive time to value for customers. You thrive in a fast-paced environment and enjoy a startup's dynamic and collaborative atmosphere. You take pride in delivering high quality work. You take feedback well and are open to learning many aspects of the business.
How will you contribute?
- Configure and QA the products
- Review time to value and customer health trends across the Customer Success function
- Support Implementation Managers in User Acceptance Testing with customers
- Support Customer Success Managers in value realization analyses
What qualifications and skills will help you to be successful?
- 1-2 years of experience in a technical support, analysis and product configuration role
- Data-driven, detail-oriented, customer-focused, business-minded, technologically and intellectually curious
- Excellent written and verbal communication skills
- You are a self-starter, you love learning and are always actively looking for opportunities to contribute
- Healthcare or startup experience preferred
- Open to travel opportunities to customer sites
This is a unique opportunity to join a startup that has a meaningful impact on well-being and mental health.
We have:
- A product that positively impacts peoples' lives every single day.
- A team of amazing people with a shared vision and the infinite drive to make it happen
- The base pay range is $65,000-$85,000 a year. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
- Opportunity to build, grow and become highly instrumental in shaping how technology can increase the effectiveness of therapy.
- Mental health days off you can take any given moment simply because you need them.
What We Do
Eleos is pioneering CareOps Automation. By consolidating the entire behavioral care workflow — everything from progress notes all the way to session intelligence — clinicians are freed from time-consuming operational burdens. Eleos takes care of CareOps, honing in on automating operational necessities, including all documentation, compliance administration as well as providing deep clinical insights through session intelligence. Eleos makes evidence-based behavioral care a reality so clinicians, providers and networks can measurably and comparatively track treatment and progress. Now clinicians put all their focus into care itself. So the care they aim to provide becomes the care they actually deliver. Eleos. More Care. Less Ops.
