Conference Services Coordinator

Wyndham Grand Rio Mar is looking for GRAND people like you! At Wyndham Grand Rio Mar, our people are our greatest treasure. Every smile, every effort, every shared moment shapes experiences that enrich lives and touch souls. We are more than a workplace. We are a community where your growth, ideas, and well-being matter. From meaningful learning opportunities to benefits that enhance life on and off the clock, we invest in our people because when they thrive, our guests and community thrive too. For almost 30 years, we have celebrated each success, built connections, and created joy together. Join a team that uplifts one another, transforms moments into memories, and helps make Wyndham Grand Rio Mar the most admired and transformative hospitality brand in the world.

JOB SUMMARY

The Conference Services Coordinator provides administrative and operational support to the conference services team at the property, keeping events organized and on track. This role supports event orders, communication, and records, and coordinates details across departments. The Conference Services Coordinator contributes directly to event execution and client service. Working closely with the events team, this position keeps details reliable.

EDUCATION & EXPERIENCE

Required Qualifications and Preferred Qualifications are stated as two separate lists. Required means a candidate cannot be considered without it. Preferred means it strengthens an application but is not a screening criterion.

Required Qualifications

• Ability to communicate effectively with guests and team members. Language requirements are confirmed by property at the time of posting.
• Strong organizational, administrative, and computer skills.
• Attention to detail and accuracy.
• Physical ability to perform the essential functions of the role, with or without reasonable accommodation.
• Preferred Qualifications
• Previous event or administrative experience.
• Experience with event or banquet systems.
• Bilingual ability appropriate to the property's guests.

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Communicate effectively, verbally and in writing, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Maintain regular attendance in compliance with department standards, as required by scheduling, which will vary according to the needs of the property.
• Maintain high standards of personal appearance and grooming, including wearing the required nametag and uniform.
• Comply with all LionGrove and brand standards, policies, and safety regulations.
• Attend all required meetings and training sessions.
• Maintain the confidentiality of guest, employee, and company information.

FUNDAMENTAL REQUIREMENTS

• Provide administrative support to the conference services team.
• Assist with banquet event orders, changes, and distribution.
• Coordinate event details and communication across departments.
• Maintain accurate records in the event system.
• Prepare reports, signage, and event materials.
• Support planning meetings and walk-throughs.
• Respond to client and internal inquiries promptly.
• Assist with billing preparation and follow-up.
• Manage supplies, files, and documentation.
• Maintain confidentiality of client information.
• Perform other duties as requested by management.

PHYSICAL REQUIREMENTS

• Sit and work at a computer for administrative tasks.
• Move through event spaces to support programs.
• Occasionally lift and carry up to 20 pounds.
• Work indoors and outdoors during events with exposure to heat and sun consistent with the property's climate.
• Long hours sometimes required.

 Set between the Atlantic coast and the foothills of El Yunque, Puerto Rico's only tropical rainforest, Wyndham Grand Rio Mar spans 600 acres in Rio Grande, just a short drive from San Juan. Here, two championship golf courses wind through rainforest and coastline, a mile of secluded beach meets the Mameyes River, and nearly a dozen restaurants and lounges bring the island's flavor to every table. It is a rare setting where mountain, river, and sea come together, and for almost 30 years it has been a place where careers grow alongside unforgettable guest experiences. Join us, and become part of work that changes lives, starting with your own.

 From opportunities for learning and growth to benefits that help our team live better lives, we’re always finding ways to foster a fun and inclusive environment.

EOE M/F/Disabled/Vet/Drug Free Workplace