Who We Are:
Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders.
Job Posting:
What are your responsibilities?
Customer Service:
• Support operational processes and procedures that minimize shrinkage and increase profitability.
• Provide high-quality, five-star customer service.
• Initiate sales promotions such as offering additional items and assisting our customers in their purchasing decisions.
• Become familiar with all aspects and responsibilities, including customer service, company history, product knowledge, and operational processes.
• Stay informed about current trends and the brand's market position.
Product and POS Management:
• Apply quality standards, procedures, and established policies in the store (sales, product replenishment, etc.)
• Ensure correct pricing and security devices for all items.
• Ensure efficient, accurate, and timely inventory control.
• Apply your excellent knowledge of the POS system;
• Carry out order management, warehouse management, inventory management, returns, restocking, etc., in accordance with brand guidelines.
• Ensure cleanliness and order in all areas of the store.
• Monitor for potential theft and report incidents to your supervisor.
• Adhere to the guidelines of the Visual Merchandising department.
Your qualifications:
• At least 2-3 years of retail experience, passion for fashion and denim;
• Customer experience, positive attitude towards customer service, and a high standard of customer focus.
• Friendly, reliable, and trustworthy demeanor and a well-groomed appearance
• Good numeracy and verbal communication skills in German
• Computer skills (Microsoft Office)
• Intermediate to advanced English skills
• Flexibility regarding work shifts on weekends, evenings, holidays, and overtime if necessary
Why Kontoor Brands?
At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.
When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.
We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.
Skills Required
- 2-3 years retail experience
- Passion for fashion and denim
- Customer service experience and strong customer focus
- Friendly, reliable, trustworthy demeanor and well-groomed appearance
- Good numeracy and verbal communication skills in German
- Computer skills (Microsoft Office)
- Intermediate to advanced English skills
- Flexibility to work weekends, evenings, holidays and overtime
- Knowledge and use of POS system, inventory and order management
What We Do
Kontoor Brands (NYSE: KTB) is a global lifestyle apparel company, with a portfolio of some of the world's most iconic consumer brands: Wrangler® and Lee®. We design, manufacture and distribute superior high-quality products that look good and fit right, giving people around the world the freedom and confidence to express themselves.
